Mixed Reviews for Dalton Wholesale Floors - Highlighted by Installation Issues and Exceptional Service
Dalton Wholesale Floors: Unveil Customer Insights

Mixed Reviews for Dalton Wholesale Floors - Highlighted by Installation Issues and Exceptional Service

709 1st Ave suite 150, East Ellijay, GA 30540, United States

Dalton Wholesale Floors receives mixed reviews with customers praising the friendliness and service levels of the staff, as well as the selection and prices. However, there are several complaints regarding installation issues, delays, lack of follow-up, and unprofessional behavior. Some customers had positive experiences, especially highlighting the exceptional service provided by Gina S.

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Popular Phrases (of 30 reviews)
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  • I contracted DWF to do the flooring and tile work in my new house. It was a long process from start to finish but Gina was a pleasure to work with the whole way. She went above and beyond her sales role to make sure that everything was completed and I was happy with the results. The installers did great work with the tile and LVP that I selected.

    Sentiment
    • Positive
    Content
    • Installation Quality

  • Great selection at affordable prices. The salespeople are available helpful and follow up.

    Sentiment
    • Positive
    Content
    • Flooring Selection

  • We have had a pretty terrible experience overall. Our floors were put in, we were charged for floor prep that never occurred. As a result our floors are having constant issues. Every time we call to get somebody to come back out it's an ordeal that takes months. And so far every time they have come out to "fix" the floor they have made it worse. We've given ample opportunity for these issues to be fixed and we finally just got to where we are discouraging anyone we know from getting floors from here. STAY AWAY!

    Sentiment
    • Negative
    Content
    • Overall Experience

  • 1. The people in the store were very friendly and accommodating while we were looking for the right flooring. 2. They delivered 5 ,6ft pallets of flooring in a 5ft wide truck, with no way to turn it correctly to offload. Their truck lift was broke, so we unloaded each box of wood, by hand onto a tractor, to put it into our garage. 3 hrs of lifting steady with no help from DWF, even when the driver called for assistance. Nice folks but I won't buy there again.

    Sentiment
    • None
    Content
    • Delivery Experience

  • Terrible tile installers! Went through 3 of there so called tile installers, 1 week job turned into 2.5 weeks, grout lines are 1/32" to 5/16" widths, grout was missing, didn't put in metal thresholds so had to go in and cut to put in thresholds afterwards, tiles are chipped where cut, walls and surrounding ceilings are mared with mortar and grout so have to repaint, would not show up when scheduled sometimes only a few hours a week. Beware of this company!

    Sentiment
    • Negative
    Content
    • Tile Work

  • Great very helpful and personal consults also. Moving to a new location too

    Sentiment
    • Positive
    Content
    • Customer Service
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Sentiment Analysis (of 30 reviews)
42 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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