Mixed Reviews for Goldcar: Fast Service but Hidden Charges and Poor Communication
Discover Key Insights from Goldcar Customer Feedback Analysis

Mixed Reviews for Goldcar: Fast Service but Hidden Charges and Poor Communication

Av. del Comandante García Morato, 48, Churriana, 29004 Málaga, Spain

Goldcar receives mixed reviews with positive comments on fast service and efficient staff, but also negative feedback on hidden charges, poor vehicle conditions, and unresponsive customer service. Customers appreciate the quick pick-up process at Malaga airport but complain about upselling tactics and unexpected fees. Issues highlighted include problems with the Key N Go system, high cleaning charges, and lack of transparency regarding insurance options. Despite some satisfied clients, Goldcar faces criticism for its pricing strategies and overall customer experience.

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  • Travel and Hospitality Marketer
  • Rental Services Manager

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Popular Phrases (of 30 reviews)
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  • Quick easy pickup and drop at Malaga airport with no queueing.

    Sentiment
    • Positive
    Content
    • Overall Satisfaction and Recommendation

  • Simple rapide et efficace. Seul compagnie qui ne bloque pas la carte de crédit si tu prends la couverture relax

    Sentiment
    • Positive
    Content
    • Insurance and Additional Charges

  • Muy contento con los servicios recibido y el trato personal del mostrador de recogida

    Sentiment
    • Positive
    Content
    • Customer Service Experience

  • Vše bez problému. Jen se obrňte trpělivost pri pick up auta, budou vám nutit své pojištění

    Sentiment
    • Positive
    Content
    • Wait Time and Efficiency

  • Los empleados muy amables, gestion rapida y coches buenos

    Sentiment
    • Positive
    Content
    • Customer Service Experience

  • The price was different than online via check24.You also had to get the child seat and put it in yourself. Without any guidance or help

    Sentiment
    • Negative
    Content
    • Price Discrepancy and Additional Costs
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Sentiment Analysis (of 30 reviews)
26 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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