Lendly Customer Service and Transparency Praised in Reviews
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Lendly Customer Service and Transparency Praised in Reviews

Lendly receives mostly positive reviews for its customer service, ease of use, and transparency. Customers appreciate the helpful representatives like Mary, Jordan, and Kerry, who are patient and knowledgeable. However, some users faced issues with payment methods and document submissions. Overall, Lendly is praised for its quick results, communication, and reliability in providing loans when needed.

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Custom Date - May 23, 2024
Featured Content
  • Kerry was AMAZING!!

    Kerry was AMAZING! He was very kind and patient, and stayed on the line to be sure I not only had everything I needed for approval, but made sure all the information was received before ending the call. He gave GREAT customer service! You just don't get that kind of service anymore. Thank you Kerry!

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Apr 24, 2024
  • Easy to get a loan

    Easy to get a loan! Very Fast & Friendly! Stay ahead on your payments & they will give u more! 😊❤️

    Sentiment
    • Positive
    Content
    • Interest Rates and Loan Amounts
    Apr 20, 2024
  • Great service!

    Kevin was super patient and was able to approve my loan during the call as well as answer any questions I had!

    Sentiment
    • Positive
    Content
    • Application Approval Experience
    Apr 08, 2024
  • Kevin was very friendly and helpful

    Kevin was very friendly and helpful. He helped me complete the process. I look forward to working with Lendly ongoing.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Apr 06, 2024
  • Mary was very friendly and helpful

    Mary was very friendly and helpful, zi appreciate her answering my questions, She was very Patient! Awesome Custoner service

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Mar 16, 2024
  • Mary did a job great assisting me

    Mary did a job great assisting me. I do not agree with receiving a paper check for my overage that you took out of my account. I did not receive a call to notify me of the overage I paid. Very unprofessional.

    Sentiment
    • None
    Content
    • Payment Process Issues
    Mar 16, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
67 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Lendly  based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Customer Service Managers, Product Managers, Marketing Professionals, Business Strategists to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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