Customer Feedback: Loan Officers Stand Out at American Financing
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Customer Feedback: Loan Officers Stand Out at American Financing

American Financing receives positive feedback for their loan officers like John Hazel and Julee Ketelhut, praised for their dedication, knowledge, and excellent customer service. However, some customers experienced delays and lack of transparency in the loan process. Overall, the company is recognized for its efficiency, professionalism, and ethical practices in refinancing services.

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  • Financial Analysts
  • Customer Experience Managers
  • Marketing Strategists
  • Loan Officers
  • Real Estate Professionals

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Custom Date - Oct 18, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Ethical and service focused company

    This is a very ethical and service focused company. They worked very hard to complete my refinance and made sure I was aware of all of my options!

    Sentiment
    • Positive
    Content
    • Refinancing Smoothness
    Mar 02, 2024
  • Dave is a great loan specialist

    Dave is a great loan specialist! Very attentive and knowledgeable! He made our loan process incredibly easy! Thankyou Dave! Also, a big shout out to Mariellen, she went above and beyond to help us as well!!!

    Sentiment
    • Positive
    Content
    • Loan Officer Recommendation
    Nov 15, 2023
  • I would not use a financing company…

    I would not use a financing company that does not give a curtesy call and let you know your loan was not moving forward or respond to a status update email.No call, no email, no follow up, nothing. Really appreciate that.

    Sentiment
    • Negative
    Content
    • Negligible Communication
    Oct 14, 2023
  • What a scam

    What a scam. Family owned? I done a refinance loan, and before my 1st payment they sell my loan to Chase Bank. What a Con. Crooked company. Vif I wanted a loan through Chase Bank, I would of went to Chase for the loan... SCAM

    Sentiment
    • Negative
    Content
    • Disappointing Loan Experience
    Jul 27, 2023
  • Great Refinancing Experience

    I just refinanced my home with American Financing and John Hazel. The experience was fantastic and John is at the top of his game - knowledgeable, honest, helpful, and accessible.

    Sentiment
    • Positive
    Content
    • Loan Officer Recommendation
    Apr 28, 2022
  • Going through a refinance can be…

    Going through a refinance can be stressful but this company made life very easy for me. Andrew and his team kept me up to date with the process and were able to get me locked into a lower interest rate. Thank you all, again.

    Sentiment
    • Positive
    Content
    • Refinancing Efficiency
    Apr 19, 2022
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Sentiment Analysis (of 30 reviews)
70 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for American Financing  based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Customer Experience Managers, Marketing Strategists, Loan Officers, Real Estate Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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