Exceptional Stay Experience at Capri by Fraser Changi City
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Exceptional Stay Experience at Capri by Fraser Changi City

Discover Key Insights: Capri by Fraser Changi City Report

3 Changi Business Park Central 1, Singapore 486037

Capri by Fraser Changi City is highly praised for its spacious rooms, convenient location near the airport and MRT, friendly staff, cleanliness, and amenities. Guests appreciated the nearby shopping mall, fully equipped rooms, and the overall value for their stay. Some reviews highlighted exceptional service, ease of access to transportation, and the hotel's ideal setting for both business and leisure travelers.

Source: Google Business Reviews of Capri by Fraser Changi City

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Customer Feedback Analysis of Capri by Fraser Changi City

Unlock insights from our comprehensive customer feedback analysis of Capri by Fraser Changi City. Enhance your business strategy.

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  • The main issue with this hotel is that if your plans change, they are not willing to shorten your stay after you've checked in.I booked for 15 nights, and when I checked in I paid for 7 nights.After 7 nights I wanted to change my total stay to 12 nights because my plans had changed. Even with 5 days notice they were not willing to shorten the stay and made me pay the full balance.Apart from that, this a nice clean hotel, rooms are a good size and staff are very friendly. Very nice pool and gym and a laundry room on each floor. Close to restaurant bars and MRT station. WiFi is good, breakfast buffet is average.

    Sentiment
    • None
    Content
    • Value for Money and Facilities

  • Rooms: Kids & elderly friendly. Sunny & spacious.Excellent Service award to Uncle Phillip, Samuel, Kevin & Kai Xiang.Nearby activities: Expo, cafes, restaurants, supermarkets, shopping mall.Walkability: Near to the MRT & walkable to the shopping mall.

    Sentiment
    • Positive
    Content
    • Nearby Activities and Shopping

  • Rooms: Clean and Comfortable, great view at the top.Walkability: Near by shopping mall all your needs is easy to access.Food & drinks: Satisfied

    Sentiment
    • Positive
    Content
    • Room Comfort and Amenities

  • Great hotel with spacious rooms with a kitchenette and not too far from the airport. It cost us approx $20 CAD for a taxi to the airport. Mall including a supermarket right across the hotel.Rooms: Spacious rooms with a kitchenette and good amount of storageWalkability: Walkable to the mall across the streetFood & drinks: Mall and supermarket right across the hotel with a lot of food options. A separate drinking water tap in the kitchenette with unlimited drinking water is a great plus!

    Sentiment
    • Positive
    Content
    • Room Comfort and Amenities

  • I'm thrilled to give Capri by Fraser hotel 5 stars! The room was incredibly spacious, the gym facilities were more than satisfactory, and the staff couldn't have been friendlier. The breakfast offered was decent, and the hotel's location was perfect for exploring Singapore. Highly recommend this great hotel!

    Sentiment
    • Positive
    Content
    • Overall Experience and Satisfaction

  • Great place to stay if between flights and your not staying in Singapore. It cost us SGD 19.22 from terminal 4. Convenience store just next to the hotel. The pool had a jacuzzi and is overlooked by the gym. Would definitely stay again.

    Sentiment
    • Positive
    Content
    • Location Convenience
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Sentiment Analysis (limited preview)
87 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for Capri by Fraser Changi City based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Analysts, Marketing Professionals, Hospitality Consultants, Travel Agents to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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