Mixed reviews of Airbnb's service and accommodations
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  • Who is this report for?
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    • Customer Experience Managers
Mixed reviews of Airbnb's service and accommodations

Discover Insights from Airbnb Customer Feedback Analysis

The reviews of Airbnb range from positive experiences to complaints of poor service, unresponsive staff, and unsafe accommodations. While some users appreciate the platform's mainstream appeal, others feel it has lost its relevance and hotels offer better deals. Many have shared stories of cancelled reservations, incorrect listings, and unprofessional hosts, leaving them stranded without support or refunds. Some have had issues with virtual gift cards and reservations in cities where Airbnb is banned, while others have encountered bugs and pests in their accommodations. Despite these issues, there are still satisfied customers who enjoy the concept of Airbnb and the convenience of short-term rentals.

Source: App Store Reviews of ‎Airbnb

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Customer Feedback Analysis of ‎Airbnb

Uncover the truth behind Airbnb reviews with our comprehensive analysis. Dive into customer feedback on service, safety, and more.

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Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
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Featured Content
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  • Renting

    Won’t let me rent any Airbnb for restrictions and policies reasons

    Sentiment
    • Negative
    Content
    • Booking Experience
    May 25, 2023
  • Horrible customer support.

    Good luck if something goes wrong. Absolute worst experience ever trying to get them to help. We ended up stranded with nowhere to stay and they could care less. Horrible morals.

    Sentiment
    • Negative
    Content
    • Customer Service
    May 24, 2023
  • Perfect

    I love this app and overall concept. Thank you

    Sentiment
    • Positive
    Content
    • Customer Service
    May 24, 2023
  • Trash

    Worst business in the world. They don’t help they customer or answer the phone

    Sentiment
    • Negative
    Content
    • Customer Service
    May 24, 2023
  • LET ME FILTER BY PET FRIENDLY

    Why can’t I see only pet friendly options? Not user friendly at all

    Sentiment
    • Negative
    Content
    • App Functionality and Glitches
    May 23, 2023
  • It is ok as a guets but i would never use it again as a host

    They will steal your money be careful my money is supposedely on hold and nobody can give a simple answer

    Sentiment
    • Negative
    Content
    • Booking Experience
    May 21, 2023
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Sentiment Analysis (limited preview)
-60 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for ‎Airbnb based on online reviews collected from App Store. The analysis helps Travel Industry Analysts, Hospitality Consultants, Real Estate Investors, Marketing Professionals, Customer Experience Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 30 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

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