GoHealth Customer Reviews Highlight Exceptional Customer Service and Knowledgeable Agents
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GoHealth Customer Reviews Highlight Exceptional Customer Service and Knowledgeable Agents

Customers praise GoHealth for the helpful, polite, and patient service provided by knowledgeable agents who explain insurance details clearly. Positive reviews highlight specific agents like Jason Wheeler and Stacy Lichtenstein for their exceptional assistance. Clients appreciate the understanding, informative, and kind approach of representatives like Dalynn Garfield and La-Cacia Hutchison. Overall, reviewers express gratitude for the professional, friendly, and personalized customer service received at GoHealth.

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Custom Date - Oct 18, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • I was very pleased with the service I…

    I was very pleased with the service I received. I am happy with the results from the call with Clark.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Apr 24, 2024
  • The Agent name was Stacy Lichtenstein

    The Agent name was Stacy Lichtenstein, she was very helpful and took time to explain everything about the insurance that I had and the best plan for me, she really care about helping me make the the right decision, 😀 she put a 😃 smile on my face Thank God for miss Stacy Lichtenstein.

    Sentiment
    • Positive
    Content
    • Personalized Assistance
    Apr 24, 2024
  • Richard to the rescue

    I have gotten so many ads for Medicare, it was overwhelming and to be honest I was becoming a little concerned about what to do. Richard Cross was an absolute joy to work with, he answered all my questions and provided me with the perfect Medicare plan. I can’t say enough good things about him, he definitely eased my mind and made my week. Thank you so much

    Sentiment
    • Positive
    Content
    • Medicare Advantage Experience
    Apr 24, 2024
  • Teamwork

    My name is Kimberly Fowler. I spoke with Jason Wheeler on 4-23-24. Jason was very patient with me because insurance verbage is confusing, to me, at times. He answered every question I had with words that made sense to me. Jason is a powerful listener. He listened to the details of my situation regarding my health and income. He put me in a plan that was made for me. Jason was kind, knowledgeable, patient, and sensitive to my situation. He was a blessing to me in what he did. He is an ASSET to the company.Go Health is a phenomenal company for insurance needs. I am grateful 🙏 they are in business. I would HIGHLY recommend this company to family and friends!! Thank you Go Health and thank you Jason!!

    Sentiment
    • Positive
    Content
    • Professionalism and Patience
    Apr 24, 2024
  • Great customer service an health vision and dentald she never…

    Great customer service and she never gave up Miss Maya

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Apr 24, 2024
  • People were very helpful

    People were very helpful, polite, and experienced, and patient with me.

    Sentiment
    • Positive
    Content
    • Helpful and Informative Agents
    Apr 23, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
96 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for GoHealth  based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Health Insurance Agents, Marketing Professionals, Product Managers, Business Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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