Hey Harper: Jewelry Quality & Exceptional Customer Service
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Hey Harper: Jewelry Quality & Exceptional Customer Service

Hey Harper receives high praise for its jewelry quality, with customers noting the durability and unique designs. The standout feature is the exceptional customer service, with frequent mentions of prompt responses, efficient issue resolution, and generous policies like color warranties. Despite a few instances of delivery delays or quality issues, Hey Harper's dedicated support team, particularly individuals like Janice and Sam, consistently impress customers. Overall, the positive feedback highlights Hey Harper as a reliable choice for high-quality jewelry and top-notch customer care.

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  • Jewelry Store Owner
  • Customer Experience Manager
  • Retail Industry Analyst
  • E-commerce Strategist
  • Marketing Professional

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Janice was extremely helpful

    Janice, part of the Hey Harper support team, was extremely helpful and swift in her response!

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Mar 13, 2024
  • Bought lots of jewellery

    Bought lots of jewellery My ring discoloured and i was given a refund straight away Amazing customer service Sam is amazing Highly recommend

    Sentiment
    • Positive
    Content
    • Faulty Products and Replacement Process
    Mar 06, 2024
  • Nothing but positives

    Received 3 necklaces from Hey Harper today. Great quality, delivered fast and really nice designs. Not the cheapest around but the quality is great and they have a point system that gets you money off future purchases. Very happy. I’ll be back

    Sentiment
    • Positive
    Content
    • Product Quality and Durability
    Feb 27, 2024
  • The quality of the products are amazing

    The quality of the products is amazing! I wear them every day and they don’t fade. The customer service was very helpful when I had a problem with my order and solved everything the same day!

    Sentiment
    • Positive
    Content
    • Product Quality and Durability
    Feb 13, 2024
  • So much to love about Hey Harper

    So much to love about Hey Harper! Amazing products but what really stands out is the customer service. Quick, polite, helpful replies, and the Colour Warranty is a game changer. I no longer buy gold jewellery anywhere else!

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Feb 09, 2024
  • Great support team

    When I bought a ring I picked the wrong size by mistake and realized only after having placed the order, but the support team was very helpful and nice, and solved the problem.

    Sentiment
    • Positive
    Content
    • Ease of Returns and Exchanges
    Feb 09, 2024
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Sentiment Analysis (of 30 reviews)
70 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Hey Harper  based on online reviews collected from Trustpilot. The analysis helps Jewelry Store Owner, Customer Experience Manager, Retail Industry Analyst, E-commerce Strategist, Marketing Professional to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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