Geologie's Skincare Excellence & Exceptional Customer Service
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Geologie's Skincare Excellence & Exceptional Customer Service

Geologie receives glowing reviews for its skincare products and outstanding customer service. Customers praise the effectiveness of the products, highlighting clear skin results, exceptional customer service experiences, and positive changes in appearance. The brand's responsive and helpful customer support stands out, resolving issues promptly and going above and beyond to ensure customer satisfaction. Geologie's user-friendly website, quality products, and responsible sourcing also receive acclaim, with many customers expressing loyalty and satisfaction.

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  • Marketing Managers
  • Product Development Specialists
  • Customer Service Executives
  • Beauty and Skincare Industry Analysts
  • E-commerce Strategy Consultants

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • This is an excellent product

    This is an excellent product. I've been using the 3 stage skin care line for over a month and my skin is clear and it's prevented further breakouts. I've tried a lot of products and Geologie is the only acne product that actually works. I would definitely recommend.

    Sentiment
    • Positive
    Content
    • Skin Care Results and Satisfaction
    Apr 05, 2024
  • Best customer service I’ve seen in a company.

    Time and time again, I have received excellent (and I mean top-notch) customer service. Geologie never fails to make it right, often going above and beyond to make sure everyone is on the same page. Very happy customer!

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Mar 29, 2024
  • Phenomenal customer service

    Phenomenal customer service. Aleksandra did an job answering my questions and making adjustments to my order. By far one of the best customer services I've ever had.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Mar 29, 2024
  • Geologie has it figured out

    Geologie has it figured out! From the set up and ease of navigating their website to the ordering process and receiving and using your products!

    Sentiment
    • Positive
    Content
    • Ease of Ordering and Website Experience
    Mar 29, 2024
  • Excellent

    To begin with, Geologie’s website is very well structured, and allows us to shop easily without getting lost. Furthermore, they explain very well how to use or apply each product, which is very kind. Lastly, when we have a problem, they make sure that every single issue is being resolved in the shortest time possible. Fantastic

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Mar 28, 2024
  • They charged my card 180+ dollars for…

    They charged my card 180+ dollars for one tiny moisturizer. Support is useless. Offers 40% when they make a mistake. You have to fix this. You quoted 21 dollars but charged me 180? I have to credit card dispute. What world do you guys live in?

    Sentiment
    • Negative
    Content
    • Unsatisfactory Billing Experiences
    Mar 28, 2024
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Sentiment Analysis (of 30 reviews)
76 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Geologie  based on online reviews collected from Trustpilot. The analysis helps Marketing Managers, Product Development Specialists, Customer Service Executives, Beauty and Skincare Industry Analysts, E-commerce Strategy Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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