Mixed Experience at Cresta Lodge Gaborone: Friendly Service, Serene Environment, and Room Concerns
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Mixed Experience at Cresta Lodge Gaborone: Friendly Service, Serene Environment, and Room Concerns

Discover Cresta Lodge Gaborone: A Comprehensive Review

Cresta Lodge Gaborone offers a mixed experience to guests. While the service is highly praised for being friendly and professional, some issues like room maintenance, noise disturbances, and slow restaurant service were noted. The hotel's cleanliness and serene environment were highlighted positively. Guests also appreciated the complimentary services like pick-up and drop-off. Overall, Cresta Lodge Gaborone is recommended for its friendly staff, calm ambiance, and decent amenities.

Source: Tripadvisor Reviews of Cresta Lodge Gaborone

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Customer Feedback Analysis of Cresta Lodge Gaborone

Uncover the mixed guest experiences at Cresta Lodge Gaborone, from friendly service to room concerns.

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Custom Date - May 22, 2025
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  • Great and convenient

    Hotel is close to the shopping mall and bus terminal. Accessible to public transportation and yet quiet from the noise of traffic. Staff members are professional and kind. Room very clean and smells ok

    Sentiment
    • Positive
    Content
    • Facility Maintenance
    Oct 01, 2023
  • Staff Hospitality

    very welcoming and easy to talk to staff at Cresta. The food at Chatters Restuarant well prepared. The ordering from menu made easier by the restaurant staff.i will certainly bring my family to this hotel during our annual holidays.

    Sentiment
    • Positive
    Content
    • Food Quality
    Jul 01, 2023
  • BOOKINGS WITH CRESTA

    Everything was so fast and i could feel being warm welcome from the first day i asked the quotation till the end of the conference. All the staff were friendly and fast in terms of acting to certain things.. THANK YOU SO MUCH CRESTA

    Sentiment
    • Positive
    Content
    • Service Quality
    Dec 01, 2022
  • Always a pleasure to lodge at Cresta Lodge Gabs

    Always looking foward to my stay, its secure, quiet and have the friendliest and most courteous staff, whether at housekeeping, restaurant or reception. Alwys prompt when you need assistance.The rooms are always clean

    Sentiment
    • Positive
    Content
    • Staff Friendliness
    Sep 01, 2022
  • EXPERIENCE

    Hotel service was exciting. Workers are friendly and supportive. Vehicle parking is safe. Rooms are clean and comfortable. Reception and shutle transport personnel very helpful. Restaurant staff is a bit slow at buffet setup.

    Sentiment
    • Positive
    Content
    • Staff Friendliness
    Jul 01, 2022
  • Cresta lodge Gaborone

    Cresta lodge Gaborone is a very nice and calm place to be. The service is really good and I normally enjoy my stay there.i would recommend it to my friends and family to visit the place. The place is very clean as well.

    Sentiment
    • Positive
    Content
    • Staff Friendliness
    Sep 01, 2021
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Sentiment Analysis (limited preview)
70 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Cresta Lodge Gaborone based on online reviews collected from Tripadvisor. The analysis helps Hotel Managers, Customer Service Trainers, Hospitality Consultants, Travel Agents, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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