Mixed Reviews for CPI Security: Highlights of Customer Experiences
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Mixed Reviews for CPI Security: Highlights of Customer Experiences

CPI Security receives mixed reviews on Trustpilot. Customers appreciate friendly and knowledgeable technicians, smooth installations, and prompt service. However, some express dissatisfaction with installation quality, communication discrepancies between sales and installation teams, and unprofessional behavior. Positive highlights include fast bill payment via text service, skilled and thorough technicians like Kaaz and Terrence, and great customer service experiences with individuals like Douglas and Dawnley Joseph.

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  • Security System Installers
  • Customer Experience Managers
  • Business Analysts
  • Marketing Professionals
  • Product Managers

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Paying the bill via their text service…

    Paying the bill via their text service was super fast and easy!

    Sentiment
    • Positive
    Content
    • Customer Service
    Apr 23, 2024
  • Service

    Service Communication The ability to ask questions and receive positive feedback

    Sentiment
    • Positive
    Content
    • Customer Service
    Apr 22, 2024
  • Great and timely service

    Great and timely service. Knowledge when asking questions. Very helpful

    Sentiment
    • Positive
    Content
    • Overall Satisfaction
    Apr 19, 2024
  • Touch screen panel is impressive.

    Touch screen panel is impressive.. Control by App is excellent..

    Sentiment
    • Positive
    Content
    • Ease of Use
    Apr 17, 2024
  • Good but info from the sales writer…

    Good but info from the sales writer became different from the installer action

    Sentiment
    • Positive
    Content
    • Customer Service
    Apr 13, 2024
  • The technician did a great job and went…

    The technician did a great job and went over everything. Very kind and helpful.

    Sentiment
    • Positive
    Content
    • Technician Professionalism
    Apr 12, 2024
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Sentiment Analysis (of 30 reviews)
95 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for CPI Security  based on online reviews collected from Trustpilot. The analysis helps Security System Installers, Customer Experience Managers, Business Analysts, Marketing Professionals, Product Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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