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Collective: A Comprehensive Overview of Customer Feedback and Experience
  • 95 users bookmarked
  • Who is this report for?
    • Small Business Owners
    • Accountants
    • Financial Advisors
    • Entrepreneurs
    • Freelancers
Collective: A Comprehensive Overview of Customer Feedback and Experience

Discover Collective's Impact: A Customer Feedback Analysis

Collective has received a mix of reviews, with many users praising its ease of use, helpful customer service, and the convenience of its all-in-one accounting platform. Users appreciate the intuitive onboarding process and the valuable assistance from representatives, making it easier to handle taxes and payroll. However, some reviews highlight concerns regarding customer service response times and billing practices. Overall, most users find Collective to be an effective solution for managing their business finances, citing significant improvements in their accounting processes and peace of mind. The platform's integration with tools like Xero further enhances its utility for users.

Source: Trustpilot Reviews of Collective is rated "Great" with 4.1 /

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Customer Feedback Analysis of Collective is rated "Great" with 4.1 /

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Custom Date - Dec 07, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Melissa was helpful with unlinking my…

    Melissa was helpful with unlinking my personal account and explaining payroll set up and runs!

    Sentiment
    • Positive
    Content
    • Customer Service
    Sep 22, 2025
  • I have general questions about tax and…

    I have general questions about tax and that is not included in my Beta for LLC program with Collective.

    Sentiment
    • Positive
    Content
    • Tax Filing
    Sep 10, 2025
  • THEY ARE AMAZING

    THEY HAVE MY BACK WITH EVERYTHING. ANY QUESTIONS I HAVE, THEY ARE QUICK TO ANSWER AND TO GIVE ME MORE INSIGHT

    Sentiment
    • Positive
    Content
    • Positive Experience
    Sep 02, 2025
  • Best idea I had to put my business in…

    Best idea I had to put my business in order and save.

    Sentiment
    • Positive
    Content
    • Positive Experience
    Sep 02, 2025
  • responsive and simple!

    responsive and simple!

    Sentiment
    • Positive
    Content
    • Ease Of Use
    Aug 31, 2025
  • The Collective team is guiding me every…

    The Collective team is guiding me every step of the way allowing me to spend more time doing what I do best, which is bring more income.

    Sentiment
    • Positive
    Content
    • Positive Experience
    Aug 31, 2025
  • See All Reviews
Sentiment Analysis (limited preview)
90 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Collective is rated "Great" with 4.1 / 5 on Trustpilot based on online reviews collected from Trustpilot. The analysis helps Small Business Owners, Accountants, Financial Advisors, Entrepreneurs, Freelancers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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