Customer Dissatisfaction with Digit Insurance Service and Claims Handling
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Digit Insurance Exposed: Customer Feedback Analysis Report

Customer Dissatisfaction with Digit Insurance Service and Claims Handling

The online reviews for Digit Insurance highlight significant customer dissatisfaction with issues related to poor customer support, claim settlement delays, and unresponsive service. Customers report problems with policy renewals, claim rejections without proper explanations, and overall lack of professionalism. Many reviewers warn against purchasing insurance from Digit, citing instances of alleged fraud and scamming practices. Complaints also touch on difficulties in contacting customer support, delays in claims processing, and dissatisfaction with the app's functionality.

Best for
  • Insurance Industry Analysts
  • Customer Experience Managers
  • Risk Management Professionals
  • Insurance Claims Officers
  • Regulatory Compliance Officers

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Custom Date - Oct 22, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Bad customer support

    Bad customer support

    Sentiment
    • Negative
    Content
    • Poor Customer Service
    May 10, 2024
  • Pathetic Service

    Please don’t buy insurance from GoDigit as these people don’t pickup the phone.. even SoS calls during emergency. What is the use of paying premium when you can avail their service when you need.

    Sentiment
    • Negative
    Content
    • Poor Customer Service
    Apr 28, 2024
  • Extremely disappointed

    Digit Team couldn’t process a simple travel insurance claim. After one month they still couldn’t refund the entire insurance amount. Will definitely suggest all to skip Digit if you are really looking for hassle free claims. Their representative close the conversation while you are waiting for their response. Completely unhelpful and unreliable

    Sentiment
    • Negative
    Content
    • Delay in Claim Processing
    Apr 26, 2024
  • Very useful tools and easy to renew insurance Policy

    Many tools are available to access free of cost and easily accessible

    insurance policies documents and other tools are also helpful like nearby hospitals nearby garage's and wellness benefits

    Sentiment
    • Positive
    Content
    • None
    Apr 19, 2024
  • Extremely shady business practices

    I never got any message about the expiry of the car insurance.
    Further, when I tried on the website from my phone it says the policy is already renewed.
    Then, I download the app and it says please contact the nearest office!!!
    What’s the point in opting for online insurance?
    They only need creamy polices???

    Sentiment
    • Negative
    Content
    • Unreliable Service
    Apr 18, 2024
  • Worst claims experience

    I had been admitted for a surgery and digit agent arrived at the hospital for verification. They collected all the documents and sent an email saying cashless claim has been declined and that they couldn’t verify my admissibility.

    I’m applying for a reimbursement claim now. Lets see how that goes. I have a 25l policy and this is unnecessary stress while I’m hospitalized dealing with a surgery.

    Utterly disappointed. I’d recommend others to look for other options.

    Sentiment
    • Negative
    Content
    • Claim Rejection
    Apr 16, 2024
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Sentiment Analysis (of 30 reviews)
-94 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Digit Insurance based on online reviews collected from App Store. The analysis helps Insurance Industry Analysts, Customer Experience Managers, Risk Management Professionals, Insurance Claims Officers, Regulatory Compliance Officers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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