DEWA App Receives Mixed Reviews for Poor Response and Functionality
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    • Customer Experience Manager
    • Mobile App Developer
    • Product Manager
    • Marketing Specialist
    • Utility Service Consultant
DEWA App Receives Mixed Reviews for Poor Response and Functionality

DEWA App Review Analysis: Insights for Enhancement

DEWA app receives negative reviews for poor response, app crashes, difficult logins, and inaccurate data. Users complain about the constant need for updates and the inability to find EV charging stations. The app is also criticized for its complicated bill payment process and failure to reflect paid bills. However, some users find the app user-friendly and appreciate its services.

Source: App Store Reviews of ‎DEWA

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Customer Feedback Analysis of ‎DEWA

Unlock insights from DEWA App reviews. Understand user frustrations and praises to improve service quality.

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Custom Date - Dec 26, 2024
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  • Really annoying

    The newest updated version just will not load, gets stuck at the loading page.
    The EV charging integrations with the hardware work 3 times out of 5, I’ve never expected such low level of IT service from such type of company.

    Sentiment
    • Negative
    Content
    • App Crashing
    May 21, 2023
  • Why oh why Updates All the Time?

    Continuously require update and you cannot use the app without downloading updates first. In a country where 1 GB of data cost $10 these endless daily and weekly updates has been a massive painful and costly ordeal for your average joe. 1 Star ⭐️ for sure for all the endless inconveniences caused.

    Sentiment
    • Negative
    Content
    • App Size and Updates
    Apr 11, 2023
  • Worst App Ever!

    I paid a bill using this app 1.5 months ago but the bill still shows unpaid. And even after repeated follow ups and sending numerous emails mentioning them my bank statement, account details, DSG transaction number. Still the amount is not reflected as paid! If it becomes so cumbersome to use then why create an app in the first place. Really frustrating and disappointing!

    Sentiment
    • Negative
    Content
    • Payment Issues
    Mar 27, 2023
  • Took wrong move out date!!

    I had a horrible experience with this app. Had requested for a move out date in future. This app took current and DEWA people came and disconnected my electricity. For 19 hours my family was without electricity only because of this app and DEWA was not able to resolve the issue!

    Sentiment
    • Negative
    Content
    • Electricity Usage
    Mar 04, 2023
  • 10.0.1 update

    App is freezes in the splash screen, cannot open or anything. Cannot pay my bills please fix it soon

    Sentiment
    • Negative
    Content
    • App Crashing
    Feb 25, 2023
  • Payment

    You can’t pay without logging in very complicated i had to go to pay personally in du shops even when you place your account number they will ask you to log in with email and password and uae pass to pay ..

    They should make easy pay that you place only your account number and pay

    Sentiment
    • Negative
    Content
    • Payment Issues
    Feb 21, 2023
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Sentiment Analysis (limited preview)
-57 Net Promoter
Score
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Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for ‎DEWA based on online reviews collected from App Store. The analysis helps Customer Experience Manager, Mobile App Developer, Product Manager, Marketing Specialist, Utility Service Consultant to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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