Deliveroo Customers Express Frustration with Service
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Deliveroo Feedback Report: Unveil Customer Insights

Deliveroo Customers Express Frustration with Service

Deliveroo customers express their dissatisfaction with the service, citing issues such as late deliveries, missing items, cold food, and incorrect orders. Some customers also complain about the difficulty in communicating with riders and customer support. There are reports of restaurants being unable to fulfill orders due to a lack of available riders. Overall, the reviews highlight recurring problems and a lack of trust in the Deliveroo service.

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  • Food Delivery Service Owners
  • Market Researchers
  • Quality Assurance Specialists
  • Business Analysts

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Custom Date - Oct 22, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Pessimo servizio

    Pessimo servizio. Un ora e mezza di ritardo e ancora il rider non è partito. Mai piu.

    Sentiment
    • Negative
    Content
    • Late Delivery
    Jan 02, 2024
  • Sono ladri che non vogliono nemmeno…

    Sono ladri che non vogliono nemmeno rimborsare ordini una cosa ne arrivano altre e se ne sbattono senza rimborso

    Sentiment
    • Negative
    Content
    • Poor Service
    Dec 30, 2023
  • servizio SCADENTE

    servizio SCADENTE. CONSEGNA DICE INM PREPAPARIONE E NON HANNO PERSONALE PER LA CONSEGNA PRODOTTO ARRIVA FREDDO NON RIMBORSANO

    Sentiment
    • Negative
    Content
    • Poor Service
    Dec 23, 2023
  • La pizza è arrivata con mezz'ora di…

    La pizza è arrivata con mezz'ora di ritardo ed era fredda, metto tre stelle solo perchÊ lamentandomi con il ristorante ho ricevuto un buono sconto per la prossima volta

    Sentiment
    • None
    Content
    • Late Delivery
    Dec 23, 2023
  • Ordine mac donald arriva quasi sempre…

    Ordine mac donald arriva quasi sempre incompleto...sconsiglio

    Sentiment
    • Negative
    Content
    • Missing/Incorrect Orders
    Dec 22, 2023
  • Esperienza pessima

    Esperienza pessima Rider che non capiscono niente della lingua italiana ne inglese Prezzi alti Sito complicato Servizio clienti inadeguato

    Sentiment
    • Negative
    Content
    • Language Barrier
    Dec 17, 2023
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Sentiment Analysis (of 30 reviews)
-98 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Deliveroo  based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Food Delivery Service Owners, Market Researchers, Quality Assurance Specialists, Business Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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