DeepDiscount.com Customer Service Woes and Trust Concerns
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DeepDiscount Analysis: Navigating Customer Service Challenges

DeepDiscount.com Customer Service Woes and Trust Concerns

DeepDiscount.com faces numerous customer service issues, from order cancellations without notice to wrong items sent. Refunds are delayed or not processed, leading to frustration. Customers report poor communication, unhelpful support staff, and lack of accountability. Shipping problems, damaged products, and substitutions without consent contribute to negative experiences. Despite some positive feedback on pricing and product quality, overall trust in the company is low due to consistent issues and unaddressed complaints.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • THEY ARE SCAMMERS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!BE AWARE

    Ordered a product 2 months ago but never received. They are not picking the calls and not responding to my emails. BE AWARE FROM SCAMMERS

    Sentiment
    • Negative
    Content
    • Order Fulfillment and Shipping Delays
    Jul 15, 2023
  • Incorrect items shipped and no support

    Ordered a video game and the vendor sent the incorrect game and refused to help resolve the issue. I just had to file a claim with PayPal, which I've never had to do.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Mar 11, 2023
  • One of the best Funko distributors I've bought from

    I ordered a Funko collectible from deepdiscount.com and everything was perfect when it came in. Very well packaged. Also the prices are unbeatable.

    Sentiment
    • Positive
    Content
    • Product Quality and Description Accuracy
    Feb 13, 2023
  • Total Incompetence

    I ordered a 3-DVD set and instead got a music CD of Jeff Beck Live! I went online to find out what happened and the site said there was no record of my order.

    Sentiment
    • Negative
    Content
    • Order Fulfillment and Shipping Delays
    Sep 16, 2022
  • Order still yet to arrive after 3week

    Order still yet to arrive after 3week, Average service but can do better in terms of customer service response & deliveries.

    Sentiment
    • None
    Content
    • Order Fulfillment and Shipping Delays
    Jul 12, 2022
  • Constantly cancel orders and getting…

    Constantly cancel orders and getting your money back with these clowns may be hit or miss without your perseverance..definitely you must follow up and NOT trust them all.

    Sentiment
    • Negative
    Content
    • Order Cancellation Issues
    Sep 21, 2021
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Sentiment Analysis (of 30 reviews)
-57 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for DeepDiscount.com  based on online reviews collected from Trustpilot. The analysis helps E-commerce Managers, Customer Service Directors, Retail Industry Analysts, Digital Marketing Professionals, Business Development Executives to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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