Customers Express Frustration with Swatch Customer Service and Product Quality

40 reviews between Jun 18, 2023 and Oct 13, 2023.

Swatch customers express frustration with poor customer service, delivery issues, and product quality. Some report long wait times and disrespectful treatment at Swatch stores. Others mention problems with watch accuracy and difficulty obtaining replacement parts. There are also complaints about the limited availability of certain watch models. However, a few customers have positive experiences with Swatch's free replacement service and helpful staff in specific stores.

Swatch

40 reviews between Jun 18, 2023 and Oct 13, 2023.

Jun 18, 2023 - Oct 13, 2023

Popular Phrases

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Bestelde artikelen niet ontvangen
Bestelde artikelen niet ontvangen. Klantenservice neemt niet op en reageert niet op mails.
Sentiment
- Negative
Content
- Delivery Issues
Aug 11, 2023
Deludente
Orologio Pinkbaia comprati 7 mesi fa, il cinturino sta perdendo colore e anche la cassa si sta scrostando. Una vera porcheria
Sentiment
- Negative
Content
- Defective Products
Aug 07, 2023
Défaut de bracelet / aucune prise en compte
Après avoir perdue ma montre dans la mer achetée il y a 1 an et demi et plusieurs échanges avec SWATCH, ils n'ont pas souhaité effectuer de geste commercial sur une nouvelle montre. C'est dommage que les process soit aussi strict...Du coup plus de montre suite à un défaut de leur part sur le bracelet, et plus assez d'argent pour en acheter une nouvelle :(
Sentiment
- Negative
Content
- Exchange Only Policy
Aug 05, 2023
Poor customer care
Wonder How a worldwide company like Swatch can have such a poor customer service Been waiting for my issue to get solved for a week. They tell you someone will call you back. NothingNo way that company stars for longUnfortunately i cannot give 0 star
Sentiment
- Negative
Content
- Poor Customer Service
Aug 03, 2023
controllate se la vostra banca rientra tra quelle convenzionate Swatch per pagamenti PAY.
Ho acquistato online sul sito della Swatch e due giorni fa finalmente è arrivato Swatch NEON TO THE MAX PAY! SB06J101-5300 , purtroppo ho scoperto che la banca Unicredit non rientra tra le banche che offrono il servizio di pagamento pay, a questo punto prendevo il modello base.
Sentiment
- Negative
Content
- Payment Issues
Aug 01, 2023
Le SAV : une honte !
Le SAV : une honte ! La montre ne fonctionne plus au bout de 2 mois. Après réception d'une nouvelle montre qui ne correspond pas à celle que j'avais initialement et après plusieurs échanges, ils m'informent qu'ils vont me rembourser. Au final, il m'envoie une autre montre (alors que je les avais informé que j'en achetais une autre directement sur leur site). Me voilà avec 2 montres payées et aucun remboursement de la première...
Sentiment
- Negative
Content
- Replacement Parts
Jul 28, 2023
Der Kundenservice des Herstellers ist…
Der Kundenservice des Herstellers ist schnell und freundlich. Bei der Ihr meiner Tochter ist der Stift gebrochen. Innerhalb von wenigen Tagen haben wir die Ersatzteile kostenlos bekommen, sogar in mehrfacher Ausfertigung. Super gut 👍
Sentiment
- Positive
Content
- Replacement Parts
Jul 21, 2023
Niets ontvangen
Niets ontvangen, geen reactie op mail, Klantenservice telefonisch niet bereikbaar. Annuleren kan ook niet, want dat moet via de Klantenservice; je snapt het probleem. Bizar dat ze hier mee weg komen. Doe het dus niet, zoek elders een leuk horloge.
Sentiment
- Negative
Content
- Delivery Issues
Jul 20, 2023
horrible customer service
horrible customer service. I did receive a bat watch, and they refused to give me a refund. - even ignoring european law. Now i need to sue them for a 150 euro watch. Its ridiculous. Never ever will I buy watch from them.
Sentiment
- Negative
Content
- Poor Customer Service
Jul 19, 2023
WAARSCHUWING
WAARSCHUWING: niet bestellen bij Swatch.com!!!!Een mooi horloge besteld voor de verjaardag van mijn kleinkind. Echter is het horloge niet binnengekomen binnen de, op website vermelde, leveringstijd. Na 5 dagen maar even gemaild….geen reactie. Twee dagen later opnieuw gemaild, opnieuw…..geen reactie. Twee dagen later tweemaal geprobeerd om met het genoemde telefoonnummer te bellen, echter……niet bereikbaar. Opnieuw een mail gestuurd met de vraag waar de reeds betaalde horloge blijft, opnieuw…..geen reactie. Nu nog steeds geen enkele reactie ontvangen, € 65.95 uitgegeven voor een horloge die ik nooit heb ontvangen. WAARDELOOS!!!!Hoe ga ik dit mijn kleinkind uitleggen??!!
Sentiment
- Negative
Content
- Delivery Issues
Jul 12, 2023
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Sentiment Analysis

Positive(9)

22%
Negative(31)

78%
None(0)

0%

-56 Net Promoter
Score

Languages

English(18)

45%
Dutch(9)

22%
Italian(7)

18%
German(4)

10%
French(2)

5%

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Customers Express Frustration with Swatch Customer Service and Product Quality

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