Customers Express Frustration with Swatch Customer Service and Product Quality
Swatch Feedback Report: Insights for Excellence
Swatch customers express frustration with poor customer service, delivery issues, and product quality. Some report long wait times and disrespectful treatment at Swatch stores. Others mention problems with watch accuracy and difficulty obtaining replacement parts. There are also complaints about the limited availability of certain watch models. However, a few customers have positive experiences with Swatch's free replacement service and helpful staff in specific stores.
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Après avoir perdue ma montre dans la mer achetée il y a 1 an et demi et plusieurs échanges avec SWATCH, ils n'ont pas souhaité effectuer de geste commercial sur une nouvelle montre. C'est dommage que les process soit aussi strict...Du coup plus de montre suite à un défaut de leur part sur le bracelet, et plus assez d'argent pour en acheter une nouvelle :(
Sentiment
Negative
Content
Exchange Only Policy
Aug 05, 2023
Poor customer care
Wonder How a worldwide company like Swatch can have such a poor customer service Been waiting for my issue to get solved for a week. They tell you someone will call you back. NothingNo way that company stars for longUnfortunately i cannot give 0 star
Sentiment
Negative
Content
Poor Customer Service
Aug 03, 2023
controllate se la vostra banca rientra tra quelle convenzionate Swatch per pagamenti PAY.
Ho acquistato online sul sito della Swatch e due giorni fa finalmente è arrivato Swatch NEON TO THE MAX PAY! SB06J101-5300 , purtroppo ho scoperto che la banca Unicredit non rientra tra le banche che offrono il servizio di pagamento pay, a questo punto prendevo il modello base.
Sentiment
Negative
Content
Payment Issues
Aug 01, 2023
Der Kundenservice des Herstellers ist…
Der Kundenservice des Herstellers ist schnell und freundlich. Bei der Ihr meiner Tochter ist der Stift gebrochen. Innerhalb von wenigen Tagen haben wir die Ersatzteile kostenlos bekommen, sogar in mehrfacher Ausfertigung. Super gut 👍
Sentiment
Positive
Content
Replacement Parts
Jul 21, 2023
horrible customer service
horrible customer service. I did receive a bat watch, and they refused to give me a refund. - even ignoring european law. Now i need to sue them for a 150 euro watch. Its ridiculous. Never ever will I buy watch from them.
Sentiment
Negative
Content
Poor Customer Service
Jul 19, 2023
WAARSCHUWING
WAARSCHUWING: niet bestellen bij Swatch.com!!!!Een mooi horloge besteld voor de verjaardag van mijn kleinkind. Echter is het horloge niet binnengekomen binnen de, op website vermelde, leveringstijd. Na 5 dagen maar even gemaild….geen reactie. Twee dagen later opnieuw gemaild, opnieuw…..geen reactie. Twee dagen later tweemaal geprobeerd om met het genoemde telefoonnummer te bellen, echter……niet bereikbaar. Opnieuw een mail gestuurd met de vraag waar de reeds betaalde horloge blijft, opnieuw…..ge...
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This page displays purchase options and a preview of the customer feedback analysis report for Swatch based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Product Managers, Retail Store Managers, Quality Assurance Specialists, Brand Strategists to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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