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Customer Service, Delivery, and Quality Products

Customer Service, Delivery, and Quality Products

40 reviews between Nov 14, 2023 and Nov 17, 2023.

Excellent customer service and efficient delivery. Replacement lock arranged. Sales team needs improvement. Missing delivery. Great company with quality products and expanding range. Prompt response for missing handle. Helpful customer support. Luxurious acoustic panels. Knowledgeable and helpful staff. Seamless website and responsive delivery time. Very good quality products and professional delivery service. Poor experience with communication and order fulfillment. Great product and delivery service. Easy return process. Great experience with helpful staff. Professional delivery service. Helpful advice for fencing replacement. Early and efficient delivery. Quick and professional answers for installation and delivery.

Charles & Ivy 
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40 reviews between Nov 14, 2023 and Nov 17, 2023.

Nov 14, 2023 - Nov 17, 2023

Popular Phrases

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Featured Content

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  • Very helpful staff the second time I…

    Very helpful staff the second time I contacted the office. First time not enough information given and could have been more forthcoming. Can"t remember dates.

    Sentiment
    • Positive
    Content
    • Customer Service
    Nov 16, 2023
  • Delivery driver Anthony kept us…

    Delivery driver Anthony kept us informed of our delivery time and was very polite. He carried all the items on his own to my specified location.

    Sentiment
    • Positive
    Content
    • Delivery Service
    Nov 16, 2023
  • I really can only say the delivery was…

    I really can only say the delivery was great I am waiting to have the panel put up as the chap I use is busy at the moment I am hoping it will be done in three weeks

    Sentiment
    • Positive
    Content
    • Delivery Service
    Nov 16, 2023
  • I had a couple of questions about…

    I had a couple of questions about installation and also my delivery, these were quickly and professionally answered by Henrietta. Thank you

    Sentiment
    • Positive
    Content
    • Customer Service
    Nov 16, 2023
  • Great experience from ordering to delivery

    Product was as described, great quality and helpfuly delivered by Anthony. Would recommend

    Sentiment
    • Positive
    Content
    • Product Quality
    Nov 15, 2023
  • Satisfy customer

    Had a couple of unwanted items to return and the process was made very easy via the online chat .

    Sentiment
    • Positive
    Content
    • Replacement/Return
    Nov 15, 2023
  • I great experience dealing with Henrietta

    I great experience dealing with Henrietta today at charles and Ivy. I am looking forward to receiving my order from them and I look forward to buying from them again!

    Sentiment
    • Positive
    Content
    • Customer Service
    Nov 15, 2023
  • Early and efficient delivery

    Early (within time slot) and efficient delivery by Paul. Thank you for the guidance on installation.

    Sentiment
    • Positive
    Content
    • Delivery Service
    Nov 15, 2023
  • Great customer service from Laura

    Great customer service from Laura. Spoke to her on an online chat today regarding some questions I had about the website. She was attentive and knowledgeable. Thank you

    Sentiment
    • Positive
    Content
    • Website Experience
    Nov 15, 2023
  • Product is great & very pleased with…

    Product is great & very pleased with the delivery service - Anthony made sure everything got delivered safely!

    Sentiment
    • Positive
    Content
    • Delivery Service
    Nov 14, 2023
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Sentiment Analysis

67 Net Promoter
Score

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  • This page is a research report based on the analysis of online reviews collected from Trustpilot. It contains the top 40 recent reviews with their sentiment analysis, content classifications and trend graph to display the change over time. You can search in reviews and filter results based on sentiment and content classifications. Also, all the reviews and analyses are available to download as an Excel file.

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