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Customer Reviews of Cult Beauty Products and Services

Customer Reviews of Cult Beauty Products and Services

34 reviews between May 17, 2023 and May 18, 2023.

Customers praise Cult Beauty's fast delivery, competitive prices, helpful and efficient customer service reps (such as Akeel, Chloe, Imogen, and Emily), and excellent product range. However, some customers report delivery and order issues, as well as poor experiences with customer service reps. Terms emphasized in the summary include delivery, customer service, fast, efficient, excellent, and issues.

Cult Beauty 
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  • Imogen was excellent in her handling of…

    Imogen was excellent in her handling of an issue I’m currently having.

    Sentiment
    • Positive
    Content
    • Customer Service
    May 18, 2023
  • Great

    Always a great experience

    Sentiment
    • Positive
    Content
    • Others
    May 18, 2023
  • Good serves

    Good serves, fast response and a good solution.

    Sentiment
    • Positive
    Content
    • Orders and Delivery
    May 18, 2023
  • Assistance with missing items

    This rating is for Gaby, who helpfully assisted me when my order arrived with several missing items.She was very responsive and offered me the choice of a refund or replacement of the items (I chose replacement, and will leave another review for the company if / when they arrive).

    Sentiment
    • Positive
    Content
    • Customer Service
    May 18, 2023
  • I talked today with Emily

    I talked today with Emily. I talked with many this days on your platform and i must say she is the kindest and the only one who actually helped me and took care of my problem!

    Sentiment
    • Positive
    Content
    • Customer Service
    May 18, 2023
    • Got great advice on some products and…

      Got great advice on some products and it was really helpfull 💕

      Sentiment
      • Positive
      Content
      • Features and Quality
      May 18, 2023
    • Amazing service

      Amazing service, they are available all the day to make an amazing service to their costumers! They always there to make the best they can do for you! I love their team and Billie-Rae was one of them!

      Sentiment
      • Positive
      Content
      • Customer Service
      May 18, 2023
    • ONLINE CHAT TERRIBLE

      I was told that I could not get a discount for new customer with Le Labo then ordered full price ... I then got an email afterwards with welcome code for 15%. jumped back online chat and asked them to cancel my full price order and refund me - never happened ! Terrible online chat .. wrong information and failure to complete complaints

      Sentiment
      • Negative
      Content
      • Customer Service
      May 18, 2023
    • Chloe on online chat was awesome

      Chloe on online chat was awesome. Lovely to chat with. Very efficient and knowledgeable and helpful. Gave me confidence I was making the right purchase and gave me some extra pointers. Great experience. Thanks Chloe.

      Sentiment
      • Positive
      Content
      • Customer Service
      May 18, 2023
    • Megan and Darcy were amazing when it…

      Megan and Darcy were amazing when it comes to customer service!!! I was very sick last month and had to leave Italy for surgery back home. I wasn’t able to pick up my skincare package. The post office sent it back but I texted Cult Beauty on Twitter and they made sure to get the order to me as soon as I was better! They were so sweet!

      Sentiment
      • Positive
      Content
      • Customer Service
      May 17, 2023
    • Rachel helped with me a query I had…

      Rachel helped with me a query I had with regards to the delivery of the product that must have arrived o later than today. She was quick to answer my queries. It was a great experience overall.

      Sentiment
      • Positive
      Content
      • Orders and Delivery
      May 17, 2023
    • Love cult beauty

      I find cult beauty amazing always provides an excellent service great communication products always arrive well packaged

      Sentiment
      • Positive
      Content
      • Features and Quality
      May 17, 2023
    • Great app and great customer service

      Great app and great customer service ! Love the rewards points too

      Sentiment
      • Positive
      Content
      • Features and Quality
      May 17, 2023
    • If it is possible to give minus stars…

      If it is possible to give minus stars to rate my experience with Cult Beauty, I would! They have been going back and forth trying to resolve this dispute since 9th May.I have been charged £2.99 by a courier service called ZigZag which states that "a label was generated via Royal Mail, Tracked Returns 48/Labels to Go".I never received this label. I checked my inbox, spam and junk. To then been told to check these items again. Emails have been exchanged back on a daily basis if not twice a day. I have also tried contacting via, Facebook Messenger, Instagram DM and Twitter DM. Again, poor customer service provided on all occasions.I have then tried to go and return the parcel to be told that I have not been provided with the correct labels and if I want to return the item it's is going to be £3+.I would like a refund on the "returns label" you have supposedly charged me for.It shouldn't have to take a week for a refund to be sorted. I haven't even sent the item back yet and I am already dreading that horrible experience too.There are much better online brands with better customer service that I will be purchasing from in the future. What is the £2.99 charge for?!!!!!First experience and definitely the last time I WILL EVER USE this company again!

      Sentiment
      • Negative
      Content
      • Orders and Delivery
      May 17, 2023
    • Complete shambles.

      I had a review here but I deleted it because I mentioned that CB were delivering items to me that 'others' could not fulfil. So what happens? I ordered some things and lo and behold I get sent an email saying 2 items cannot be shipped to you. I take back everything I wrote about you, CultBeauty. You are nothing short of a thundering disgrace. I am extremely angry and disappointed.

      Sentiment
      • Negative
      Content
      • Orders and Delivery
      May 17, 2023
    • received an empty box

      I literally received an empty box for a very expensive product, then was told I would be sent a replacement and never got any confirmation email that a replacement had been sent.

      Sentiment
      • Negative
      Content
      • Orders and Delivery
      May 17, 2023
    • Product was as expected and arrived…

      Product was as expected and arrived very quickly

      Sentiment
      • Positive
      Content
      • Features and Quality
      May 17, 2023
    • Everything I’ve ordered has been great

      Everything I’ve ordered has been great. Quick shipping and plenty of choice.

      Sentiment
      • Positive
      Content
      • Orders and Delivery
      May 17, 2023
    • Highly recommend

      Website is easy to use, brilliant range of products and good updates on shipping

      Sentiment
      • Positive
      Content
      • Features and Quality
      May 17, 2023
    • Faster than Amazon delivery and good…

      Faster than Amazon delivery and good purchase flow.

      Sentiment
      • Positive
      Content
      • Orders and Delivery
      May 17, 2023
    • When my package was delayed

      When my package was delayed, the cult beauty team were such a pleasure and ensured that my packaged arrived and i received it the day of there instant reply to my concern, they are very helpful!

      Sentiment
      • Positive
      Content
      • Customer Service
      May 17, 2023
    • I love Cult Beauty

      I love Cult Beauty! Packages come so quickly and are such high quality. Cult Beauty has the best brands and prices and is the perfect place for retail therapy... 💗💗💗

      Sentiment
      • Positive
      Content
      • Features and Quality
      May 17, 2023
    • great customer service

      Had delivery issue however refund was sorted very quickly by Akeel, thank you!

      Sentiment
      • Positive
      Content
      • Orders and Delivery
      May 17, 2023
    • Amazing service!!

      Amazing service!!I had a discount code that didn't seem to be working properly so I went onto LiveChat and spoke with Charlotte. She advised me that I could place the order, let her know my details and within 5 minutes of joining the chat, a refund was on its way to me for the amount I'd have saved with the discount code. You can't ask for better than that! Thank you Charlotte you are a star.

      Sentiment
      • Positive
      Content
      • Customer Service
      May 17, 2023
    • FEELING EXTREMELY LET DOWN

      I had purchased a GlowRecipe Toner from here. It’s cost me around £2-3 on delivery which was 2-3 working days. I was waiting all day for my package to arrive on Monday which was the estimated delivery. I revived an email apologising for the delay, I was sent a link for £5 off my next order in compensation but COINCIDENTALLY it said the link was broken. How funny. It’s now Wednesday, On my evri tracking it’s saying it’s still in depot. I ordered it 5 working days in advance hoping it will arrive by Thursday. It was purchased as a gift for a friend, how embarrasing will it be tomorrow having to turn up without a gift telling her ‘it was meant to come earlier on in the week but it didnt’? I’m so disappointed I though a 4.5 star rated site would have better standard than this, I appreciate it is partially down to the courier also but the thing that’s really is annoying is that I emailed them expressing my disappointment and how I appreciate the kind gesture of £5 and how it isn’t directing me to my offer. No reply 3 days later. As a first time customer I know for sure never to come back here. STAY AWAY AT ALL COST GUYS!!!

      Sentiment
      • Negative
      Content
      • Orders and Delivery
      May 17, 2023
    • Great simple purchase

      Great simple purchase. Delivery very prompt! Use this site often.Soy

      Sentiment
      • Positive
      Content
      • Orders and Delivery
      May 17, 2023
    • Worst company i have ever dealt with

      I was treeated terribly by customer service, continually cut off live chat, i would never recommend this company to anyone

      Sentiment
      • Negative
      Content
      • Customer Service
      May 17, 2023
    • Had problems with the delivery

      Had problems with the delivery. My items was delivered left outside the pushchair. When I got home my delivery wasn’t there. Spoke to cult beauty they sorted everything out. I ordered more stuff from them knowing if there any problem they will sort everything out for me good will definitely shop again. Thank you

      Sentiment
      • Positive
      Content
      • Customer Service
      May 17, 2023
    • Great service

      Ordered late in the evening and it arrived before 9am the next day! Couldn’t fault the service and I love my products!!

      Sentiment
      • Positive
      Content
      • Orders and Delivery
      May 17, 2023
    • Is this company a Scam?

      I received a faulty order - the Theragun I ordered would not charge or turn (judging by the packaging, this may well have been a previously returned item). I contacted customer service who advised me a collection needed to be booked by them to return this due to the item being high value (£270).The collection was booked for a Monday and I took the day off work waiting for the item to be collected (no one came).I contacted customer services again via chat (no contact number for them) and was told there was NO collection arranged and they would arrange this for the next day.The next day, I contacted customer services to request an update only to be told again that there was no collection booked and they would arrange this asap.I am starting to believe that the company is either in some kind of trouble or they are purposfully trying to scam people out of money? What should be a simple process is impossible, and I am sitting on a faulty piece of equipment they sent (possibly even knowing this may be faulty?) which is turning out to be a complete nightmare to return.The fact they currently do not have a number to call is also very concerning and inconvenient.I really am hoping that someone from their collections team will be in touch as promised shortly. However, judging by the service received so far I am probably going to have to escalate this outside of the company to hopefully get my money back as this is looking like one big scam.

      Sentiment
      • Negative
      Content
      • Orders and Delivery
      May 17, 2023
    • Thanks a lot to Cult beauty for my…

      Thanks a lot to Cult beauty for my toner . It’s arrived in Italy . I am so pleased .

      Sentiment
      • Positive
      Content
      • Others
      May 17, 2023
    • Great live chat help

      Very helpful live chat with Emilee who was able to sort out my ordering issue.The company has a great product range - and a live chat that actually works brilliantly

      Sentiment
      • Positive
      Content
      • Customer Service
      May 17, 2023
    • Emilee was awesome

      Emilee was awesome! I had an issue getting my order through due to a free gift that was no longer available - my basket wouldn't check out. But she was super responsive and took care of it and helped me sort it out.

      Sentiment
      • Positive
      Content
      • Customer Service
      May 17, 2023
    • Fast delivery and competitive prices

      Fast delivery and competitive prices. No issues faced.

      Sentiment
      • Positive
      Content
      • Pricing
      May 17, 2023

Sentiment Analysis

  • Positive(27)
    79%
  • Negative(7)
    21%
  • None(0)
    0%
58 Net Promoter
Score

Popular Topics

  • Customer Service(13)
    38%
  • Orders and Delivery(12)
    35%
  • Features and Quality(6)
    18%
  • Others(2)
    6%
  • Pricing(1)
    3%

Languages

  • English(34)
    100%

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