Cricks Highway Volkswagen has received mixed reviews from customers, highlighting both exceptional service and areas for improvement. Many patrons praised staff members like Tommy, Nathan, and Sarah for their professionalism, friendly demeanor, and willingness to help throughout the car-buying process. Customers appreciated the smooth purchasing experiences and the high level of customer care. However, there were complaints regarding communication issues, particularly with email responsiveness, and some negative experiences related to service delays and miscommunication on test drives. Overall, while many customers expressed satisfaction and would recommend the dealership, there are notable concerns that need addressing to enhance the overall customer experience.
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Amazing service from Nathan Lacey. Highly recommended.
Dealt with Tony and Nathan when looking at a new Tiguan! Very professional and superb customer service!
It was a pleasure to buy a new vehicle from Sarah.
Tommy was very helpful in assisting us with our car choices
Great service
Staff are very friendly and knows how to win a passing by potential customer
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