Customer Experiences at Cricks Highway Volkswagen: Highlights and Areas for Improvement
Cricks Highway VW: In-Depth Customer Feedback Analysis

Customer Experiences at Cricks Highway Volkswagen: Highlights and Areas for Improvement

3499 Pacific Hwy, Springwood QLD 4127, Australia

Cricks Highway Volkswagen has received mixed reviews from customers, highlighting both exceptional service and areas for improvement. Many patrons praised staff members like Tommy, Nathan, and Sarah for their professionalism, friendly demeanor, and willingness to help throughout the car-buying process. Customers appreciated the smooth purchasing experiences and the high level of customer care. However, there were complaints regarding communication issues, particularly with email responsiveness, and some negative experiences related to service delays and miscommunication on test drives. Overall, while many customers expressed satisfaction and would recommend the dealership, there are notable concerns that need addressing to enhance the overall customer experience.

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Popular Phrases (of 30 reviews)
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Featured Content
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  • Amazing service from Nathan Lacey. Highly recommended.

    Sentiment
    • None
    Content
    • Sales Experience

  • Dealt with Tony and Nathan when looking at a new Tiguan! Very professional and superb customer service!

    Sentiment
    • None
    Content
    • Sales Experience

  • It was a pleasure to buy a new vehicle from Sarah.

    Sentiment
    • None
    Content
    • Sales Experience

  • Tommy was very helpful in assisting us with our car choices

    Sentiment
    • None
    Content
    • Customer Service

  • Great service

    Sentiment
    • None
    Content
    • Customer Service

  • Staff are very friendly and knows how to win a passing by potential customer

    Sentiment
    • None
    Content
    • Customer Service
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Sentiment Analysis (of 30 reviews)
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Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Cricks Highway Volkswagen based on online reviews collected from Google Business. The analysis helps Automotive Dealership Managers, Customer Service Trainers, Automotive Industry Analysts, Marketing Professionals, Business Development Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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