Review Summary for Cricks Highway KGM Ssangyong: Insights and Feedback
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Review Summary for Cricks Highway KGM Ssangyong: Insights and Feedback

Cricks Highway KGM Feedback Report: Drive Your Business Forward

3481 Pacific Hwy, Springwood QLD 4127, Australia

Cricks Highway KGM Ssangyong has received a mix of customer feedback, highlighting both exceptional and poor service experiences. Many customers praised the professionalism and friendliness of sales staff, particularly Nathan, Leon, and Erin, noting seamless car purchasing processes and great customer support. However, notable concerns were raised regarding the service department, with issues related to long wait times, incorrect parts orders, and unsatisfactory communication. Customers expressed disappointment about service accessibility and ongoing vehicle issues, prompting some to seek alternatives. Overall, while the sales experience is often highly rated, the after-sales service requires significant improvement to enhance customer satisfaction.

Source: Google Business Reviews of Cricks Highway KGM Ssangyong

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Customer Feedback Analysis of Cricks Highway KGM Ssangyong

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Popular Phrases (limited preview)
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  • Fair honest negotiations, not pushy, very attentive nothing was too much. We love our new car !! Thank you Craig for such a positive experience.

    Sentiment
    • Positive
    Content
    • Sales Experience

  • 10/10 would recommend Cricks Springwood Ssangyong! Very helpful and answered all queries. Love my new SSangyong Korando! Thank you Adam and team!

    Sentiment
    • Positive
    Content
    • Sales Experience

  • Nathan was great! The best customer service we have received from a salesman when buying a new car not pushy but always there to help!

    Sentiment
    • Positive
    Content
    • Customer Service

  • 매우 혼잡하고 차가 많았어요. 예약하면 보총 한갈이상 걸려서 불편합니다. 차는 너무 만족하는데.. 서비스는...

    Sentiment
    • None
    Content
    • Customer Service

  • Purchased a car from Leon. He made the whole experience seemless, and the communication was great throughout.

    Sentiment
    • Positive
    Content
    • Sales Experience

  • Ever tried to contact them, good luck!

    Sentiment
    • Negative
    Content
    • Customer Service
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Sentiment Analysis (limited preview)
37 Net Promoter
Score
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