Review Summary for Cricks Highway KGM Ssangyong: Insights and Feedback
Cricks Highway KGM Feedback Report: Drive Your Business Forward

Review Summary for Cricks Highway KGM Ssangyong: Insights and Feedback

3481 Pacific Hwy, Springwood QLD 4127, Australia

Cricks Highway KGM Ssangyong has received a mix of customer feedback, highlighting both exceptional and poor service experiences. Many customers praised the professionalism and friendliness of sales staff, particularly Nathan, Leon, and Erin, noting seamless car purchasing processes and great customer support. However, notable concerns were raised regarding the service department, with issues related to long wait times, incorrect parts orders, and unsatisfactory communication. Customers expressed disappointment about service accessibility and ongoing vehicle issues, prompting some to seek alternatives. Overall, while the sales experience is often highly rated, the after-sales service requires significant improvement to enhance customer satisfaction.

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Featured Content
  • Fair honest negotiations, not pushy, very attentive nothing was too much. We love our new car !! Thank you Craig for such a positive experience.

    Sentiment
    • Positive
    Content
    • Sales Experience
  • 10/10 would recommend Cricks Springwood Ssangyong! Very helpful and answered all queries. Love my new SSangyong Korando! Thank you Adam and team!

    Sentiment
    • Positive
    Content
    • Sales Experience
  • Nathan was great! The best customer service we have received from a salesman when buying a new car not pushy but always there to help!

    Sentiment
    • Positive
    Content
    • Customer Service
  • 매우 혼잡하고 차가 많았어요. 예약하면 보총 한갈이상 걸려서 불편합니다. 차는 너무 만족하는데.. 서비스는...

    Sentiment
    • None
    Content
    • Customer Service
  • Purchased a car from Leon. He made the whole experience seemless, and the communication was great throughout.

    Sentiment
    • Positive
    Content
    • Sales Experience
  • Ever tried to contact them, good luck!

    Sentiment
    • Negative
    Content
    • Customer Service
  • See All Reviews
Sentiment Analysis (of 30 reviews)
37 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Cricks Highway KGM Ssangyong based on online reviews collected from Google Business. The analysis helps Automotive Dealership Owners, Customer Service Managers, Marketing Analysts, Automotive Industry Consultants, Sales Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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