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Customer Reviews of Costco and its App

Customer Reviews of Costco and its App

30 reviews between May 19, 2023 and May 24, 2023.

Customers are generally very satisfied with Costco, praising the store's products, prices, and customer service. However, some reviewers had complaints about the app's functionality, specifically with the search feature and the inability to order certain items online. Many also requested a Scan N Go feature similar to Sam's Club. Overall, customers are happy with Costco and its app, but there is room for improvement.

‎Costco
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  • Missing items

    There are items in the stores that you are not able to order online. Some are Kirkland Brand items. Please allow additional food items to be purchased of same or like kings items already offered that are name brand.

    Sentiment
    • None
    Content
    • Features and Usability
    May 24, 2023
  • Not impressed

    I have not been able to view my online orders/receipts for over two weeks, supposedly they are working on it. Not impressed with their ability to fix problems and build an app that offers features the competition offers.

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 24, 2023
  • Service

    I have always had great service from Costco.

    Sentiment
    • Positive
    Content
    • Others
    May 23, 2023
  • Shopping Kingdom

    Always and ever I feel great place and bliss to shopping and Groceries. Thanks to the whole Costco crew and special gratitude to the owner

    Sentiment
    • Positive
    Content
    • Others
    May 23, 2023
  • I love Costco!

    Costco has been fine tuning their business for many years. Always seeking quality products and providing great customer service. I do not hesitate purchasing from Costco because they stand by their products. I’m happy to be a member at Costco.

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 23, 2023
    • Love Costco but they need a better app

      I love Costco but the app needs some serious work. Sam’s Club and BJ’s both have seamless app experiences but the Costco app has a lot of bugs and sometimes I can’t even finish shopping on it cause Same day delivery keeps popping up when I just want to see what coupons are in warehouse.

      Sentiment
      • None
      Content
      • Technical Issues
      May 23, 2023
    • Keeps Getting Better

      The few issues i’ve had the fixed. Seems like they listen to feedback. The weird UI changes they made were addressed pretty quickly.

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 23, 2023
    • Costco should allow pre- order pickup for Seniors

      For 65+ Seniors a new policy! ( I’m almos 50 years member counting price & price/Costco) A huge number is seniors shop COSTCO, for many obvious reasons. Time to recognize their relevance ‼️

      Sentiment
      • Positive
      Content
      • Others
      May 22, 2023
    • Orders are easy

      I ordered windshield wiper blades and Microsoft office 360 subscription, and it was so easy just a few clicks and off we go

      Sentiment
      • Positive
      Content
      • Technical Issues
      May 22, 2023
    • Works Great!

      I get to order from home and if clothes don’t fit, I can return to the nearest Costco, no problem!

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 22, 2023
    • Good but needs some improvements

      Good app but missing few features like if product is online only or also available in stores. Search option is not accurate.

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 22, 2023
    • Costco app

      Costco app is extremely helpful from finding a product, add to cart and checkout process. Saves time and effortless shopping!!

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 22, 2023
    • Love Costco

      Our family love Costco a lot, we go to the Costco every week. I order a lots of staffs online too which include Costco travel.

      Sentiment
      • Positive
      Content
      • Others
      May 22, 2023
    • App compliments Quality Products

      Costco App augments the Costco unsurpassed product selections made for us the customers. I feel always satisfied and always confident I have acquired the best available product. To make Costco even more of a customer preferred company, they give us ‘the closest event to unlimited Warranty’.
      I love the Costco brand!
      Ricky Abreu:
      customer since 2004 ( although I actually became a member in Southern California, El Centro 1992)

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 22, 2023
    • Utility could be better

      Searches for products are generally very poor even with with key words. A useful feature would be to be able to search for past orders with key words too (such as product type or use). Currently, if you cannot find when you purchased a product online, you have to get on the phone and trouble an agent to search past purchases to get the info you need.

      Sentiment
      • None
      Content
      • Features and Usability
      May 22, 2023
    • Awesome

      Awesomely

      Sentiment
      • Positive
      Content
      • Others
      May 22, 2023
    • Loving the app

      I love the new feature that lets me enter a store with a digital card. All my receipts are available in the app always.

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 22, 2023
    • Add membership card to Apple wallet

      Enhancement request: Add Costco membership card to Apple wallet. This will make app have five stars.

      Sentiment
      • None
      Content
      • Features and Usability
      May 21, 2023
    • Costco app

      Navigation to gas prices is impossible to do. For Costco gas stations in my county. There is no easy to follow instructions.

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 21, 2023
    • Excellent app

      Very easy to navigate,

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 21, 2023
    • Scan and go

      WOULD YOU PLEASE MOVE UP IN THE WORLD AND GET A SCAN AND GO APP. Sam’s Club does this and it’s a main selling point for me and others. When you see lines at a cashier. You can walk right by them after you’ve already paid for your stuff it feels great. Heck both ways you still have your stuff checked before leaving the store so there’s nothing more than the usual theft that occurs. I saw that as your reasoning to not have a scan and go app. 🤦🏻‍♂️.

      Sentiment
      • Negative
      Content
      • Features and Usability
      May 21, 2023
    • No option to check availability nearby warehouse

      I’m not sure why Costco never implemented store availability for an item. I wish they show online availability of an item in nearby warehouses. Each time we have to call or chat with a representative to check.

      Sentiment
      • None
      Content
      • Features and Usability
      May 21, 2023
    • The Costco App is a Must Have!

      I love looking at the sales. I have ordered printers, Apple Watches, etc. Also, if you have the Costco credit card, if you forget your credit card, it’s accessible on the app.

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 20, 2023
    • Too many years

      I’m always happy with the great customer support & service; has been more than 20 years of business.

      Sentiment
      • Positive
      Content
      • Others
      May 20, 2023
    • Online prices are higher than in store- Please get Scan N Go

      App works well and is responsive. My complaint is that online prices are higher than in store. Sam’s Club has Scan N Go where you can scan your items on your phone and pay through the app. I am more likely to go to Sam’s for this feature alone. The long lines at Costco stores are insane, the ability to shop with your phone and pay through the app is a game changer. I know the technology is possible. Please consider adding this to your app and I’ll definitely give it 5 stars

      Sentiment
      • None
      Content
      • Features and Usability
      May 20, 2023
    • Scan and go

      I love it but do wish Costco had scan and go like Sam’s

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 20, 2023
    • Good app but a bit slow

      Good app but a bit slow

      Sentiment
      • Positive
      Content
      • Technical Issues
      May 20, 2023
    • Re: order

      My previous order was duplicated so I returned almost everything.
      I couldn’t check my order details thru online. That is real problem for the online orders.

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 20, 2023
    • Costco is the best as is their APP!

      I have been a member since 2014 and we are loving it!

      I cannot think of any negative comments! The staff is GREAT! The product choices are GREAT! The prices are GREAT!

      I use the APP at least once a week. The layout was well planned; everything is easy to find. It saves me & Costco staff time because it answers the majority of my questions 24/7.

      Chuck Childers

      Sentiment
      • Positive
      Content
      • Others
      May 19, 2023
    • Easy to use

      Love the Costco app its easy to use thanks

      Sentiment
      • Positive
      Content
      • Others
      May 19, 2023

Sentiment Analysis

  • Positive(21)
    70%
  • Negative(3)
    10%
  • None(6)
    20%
60 Net Promoter
Score

Popular Topics

  • Features and Usability(17)
    57%
  • Others(8)
    27%
  • Technical Issues(5)
    17%

Languages

  • English(30)
    100%

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