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Customer Reviews of Costco and its App

Customer Reviews of Costco and its App

30 reviews between May 19, 2023 and May 24, 2023.

Customers are generally very satisfied with Costco, praising the store's products, prices, and customer service. However, some reviewers had complaints about the app's functionality, specifically with the search feature and the inability to order certain items online. Many also requested a Scan N Go feature similar to Sam's Club. Overall, customers are happy with Costco and its app, but there is room for improvement.

‎Costco
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30 reviews between May 19, 2023 and May 24, 2023.

May 19, 2023 - May 24, 2023

Popular Phrases

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Featured Content

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  • Service

    I have always had great service from Costco.

    Sentiment
    • Positive
    Content
    • Others
    May 23, 2023
  • Orders are easy

    I ordered windshield wiper blades and Microsoft office 360 subscription, and it was so easy just a few clicks and off we go

    Sentiment
    • Positive
    Content
    • Technical Issues
    May 22, 2023
  • Works Great!

    I get to order from home and if clothes don’t fit, I can return to the nearest Costco, no problem!

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 22, 2023
  • Good but needs some improvements

    Good app but missing few features like if product is online only or also available in stores. Search option is not accurate.

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 22, 2023
  • Costco app

    Costco app is extremely helpful from finding a product, add to cart and checkout process. Saves time and effortless shopping!!

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 22, 2023
  • Love Costco

    Our family love Costco a lot, we go to the Costco every week. I order a lots of staffs online too which include Costco travel.

    Sentiment
    • Positive
    Content
    • Others
    May 22, 2023
  • Loving the app

    I love the new feature that lets me enter a store with a digital card. All my receipts are available in the app always.

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 22, 2023
  • Add membership card to Apple wallet

    Enhancement request: Add Costco membership card to Apple wallet. This will make app have five stars.

    Sentiment
    • None
    Content
    • Features and Usability
    May 21, 2023
  • Costco app

    Navigation to gas prices is impossible to do. For Costco gas stations in my county. There is no easy to follow instructions.

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 21, 2023
  • Too many years

    I’m always happy with the great customer support & service; has been more than 20 years of business.

    Sentiment
    • Positive
    Content
    • Others
    May 20, 2023
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Sentiment Analysis

60 Net Promoter
Score

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  • This page is a research report based on the analysis of online reviews collected from App Store. It contains the top 30 recent reviews with their sentiment analysis, content classifications and trend graph to display the change over time. You can search in reviews and filter results based on sentiment and content classifications. Also, all the reviews and analyses are available to download as an Excel file.

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