Customer Reviews of Costco and its App

I love Costco but the app needs some serious work. Sam’s Club and BJ’s both have seamless app experiences but the Costco app has a lot of bugs and sometimes I can’t even finish shopping on it cause Same day delivery keeps popping up when I just want to see what coupons are in warehouse.

The few issues i’ve had the fixed. Seems like they listen to feedback. The weird UI changes they made were addressed pretty quickly.

For 65+ Seniors a new policy! ( I’m almos 50 years member counting price & price/Costco) A huge number is seniors shop COSTCO, for many obvious reasons. Time to recognize their relevance ‼️

I ordered windshield wiper blades and Microsoft office 360 subscription, and it was so easy just a few clicks and off we go

I get to order from home and if clothes don’t fit, I can return to the nearest Costco, no problem!

Good app but missing few features like if product is online only or also available in stores. Search option is not accurate.

Costco app is extremely helpful from finding a product, add to cart and checkout process. Saves time and effortless shopping!!

Our family love Costco a lot, we go to the Costco every week. I order a lots of staffs online too which include Costco travel.

Costco App augments the Costco unsurpassed product selections made for us the customers. I feel always satisfied and always confident I have acquired the best available product. To make Costco even more of a customer preferred company, they give us ‘the closest event to unlimited Warranty’.
I love the Costco brand!
Ricky Abreu:
customer since 2004 ( although I actually became a member in Southern California, El Centro 1992)

Searches for products are generally very poor even with with key words. A useful feature would be to be able to search for past orders with key words too (such as product type or use). Currently, if you cannot find when you purchased a product online, you have to get on the phone and trouble an agent to search past purchases to get the info you need.

Awesomely

I love the new feature that lets me enter a store with a digital card. All my receipts are available in the app always.

Enhancement request: Add Costco membership card to Apple wallet. This will make app have five stars.

Navigation to gas prices is impossible to do. For Costco gas stations in my county. There is no easy to follow instructions.

Very easy to navigate,

WOULD YOU PLEASE MOVE UP IN THE WORLD AND GET A SCAN AND GO APP. Sam’s Club does this and it’s a main selling point for me and others. When you see lines at a cashier. You can walk right by them after you’ve already paid for your stuff it feels great. Heck both ways you still have your stuff checked before leaving the store so there’s nothing more than the usual theft that occurs. I saw that as your reasoning to not have a scan and go app. 🤦🏻‍♂️.

I’m not sure why Costco never implemented store availability for an item. I wish they show online availability of an item in nearby warehouses. Each time we have to call or chat with a representative to check.

I love looking at the sales. I have ordered printers, Apple Watches, etc. Also, if you have the Costco credit card, if you forget your credit card, it’s accessible on the app.

I’m always happy with the great customer support & service; has been more than 20 years of business.

App works well and is responsive. My complaint is that online prices are higher than in store. Sam’s Club has Scan N Go where you can scan your items on your phone and pay through the app. I am more likely to go to Sam’s for this feature alone. The long lines at Costco stores are insane, the ability to shop with your phone and pay through the app is a game changer. I know the technology is possible. Please consider adding this to your app and I’ll definitely give it 5 stars

I love it but do wish Costco had scan and go like Sam’s

Good app but a bit slow

My previous order was duplicated so I returned almost everything.
I couldn’t check my order details thru online. That is real problem for the online orders.

I have been a member since 2014 and we are loving it!

I cannot think of any negative comments! The staff is GREAT! The product choices are GREAT! The prices are GREAT!

I use the APP at least once a week. The layout was well planned; everything is easy to find. It saves me & Costco staff time because it answers the majority of my questions 24/7.

Chuck Childers

Love the Costco app its easy to use thanks