COSMOTE Mobile Telecommunications: Customer Dissatisfaction Highlights
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    • Telecommunications Managers
    • Customer Service Directors
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COSMOTE Mobile Telecommunications: Customer Dissatisfaction Highlights

COSMOTE Feedback Analysis: A Deep Dive into Customer Views

The customer reviews for COSMOTE Mobile Telecommunications S.A. reveal a consistent pattern of dissatisfaction, primarily due to poor customer service, internet connectivity issues, and billing problems. Many users have reported long wait times when trying to reach support and inadequate responses to their inquiries, leading to frustrations over unfulfilled promises. Complaints about additional roaming charges and pricing policies further exacerbate customer discontent. Despite occasional praise for network coverage, the overwhelming sentiment is one of disappointment, with suggestions to consider alternative providers. The reviews underscore the need for COSMOTE to improve its service delivery and customer engagement to rebuild trust.

Source: Trustpilot Reviews of COSMOTE Mobile Telecommunications S.A.

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Customer Feedback Analysis of COSMOTE Mobile Telecommunications S.A.

Uncover insights from COSMOTE Mobile's customer feedback analysis. Learn from real reviews to boost your business strategy.

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Custom Date - Jun 22, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Not Trustworthy

    Not Trustworthy

    Sentiment
    • Negative
    Content
    • Poor Service Quality
    May 06, 2025
  • I think their customer service has…

    I think their customer service has improved massively and they have helped a lot over the phone, also the waiting time is now very short to get through

    Sentiment
    • Positive
    Content
    • Customer Service Issues
    Apr 04, 2025
  • worst telecommunications/internet …

    worst telecommunications/internet company we never have internet and we have to use mobile data and we pay 30 euros per month for nothing

    Sentiment
    • Negative
    Content
    • Poor Service Quality
    Mar 03, 2025
  • They are the worst

    They are the worst. I have a 2 year contract ending in May and I definitely won't renew. I've been fighting for 2 years for them go provide the service guaranteed under my contract. Don't use them😡

    Sentiment
    • Negative
    Content
    • Contract Management Difficulties
    Feb 27, 2025
  • Ραντεβού που δεν ήρθαν ποτέ

    Είχα ραντεβού 8:30-12:00 να έρθουν να συνδέσουν internet και τηλέφωνο. Φυσικά ούτε ήρθαν, ούτε ειδοποίησαν. Μόνο με έκλεισαν μέσα όλο το πρωί να τους περιμένω…

    Sentiment
    • Negative
    Content
    • Customer Service Issues
    Oct 10, 2024
  • I call am I am waiting more than 45…

    I call and I am waiting more than 45 minutes.even tho its urgent. some people are working from home. no one is answer. congrats

    Sentiment
    • Negative
    Content
    • Customer Service Issues
    Sep 05, 2024
  • See All Reviews
Sentiment Analysis (limited preview)
-82 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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About Customer Feedback Analysis Reports

  • This page displays purchase options and a preview of the customer feedback analysis report for COSMOTE Mobile Telecommunications S.A. is rated "Bad" with 1.3 / 5 on Trustpilot based on online reviews collected from Trustpilot. The analysis helps Telecommunications Managers, Customer Service Directors, Market Researchers, Product Development Managers, Business Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

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