COSMOTE Mobile Telecommunications: Customer Dissatisfaction Highlights
COSMOTE Feedback Analysis: A Deep Dive into Customer Views
The customer reviews for COSMOTE Mobile Telecommunications S.A. reveal a consistent pattern of dissatisfaction, primarily due to poor customer service, internet connectivity issues, and billing problems. Many users have reported long wait times when trying to reach support and inadequate responses to their inquiries, leading to frustrations over unfulfilled promises. Complaints about additional roaming charges and pricing policies further exacerbate customer discontent. Despite occasional praise for network coverage, the overwhelming sentiment is one of disappointment, with suggestions to consider alternative providers. The reviews underscore the need for COSMOTE to improve its service delivery and customer engagement to rebuild trust.
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I think their customer service has improved massively and they have helped a lot over the phone, also the waiting time is now very short to get through
Sentiment
Positive
Content
Customer Service Issues
Apr 04, 2025
worst telecommunications/internet …
worst telecommunications/internet company we never have internet and we have to use mobile data and we pay 30 euros per month for nothing
Sentiment
Negative
Content
Poor Service Quality
Mar 03, 2025
They are the worst
They are the worst. I have a 2 year contract ending in May and I definitely won't renew. I've been fighting for 2 years for them go provide the service guaranteed under my contract. Don't use them😡
Sentiment
Negative
Content
Contract Management Difficulties
Feb 27, 2025
Ραντεβού που δεν ήρθαν ποτέ
Είχα ραντεβού 8:30-12:00 να έρθουν να συνδέσουν internet και τηλέφωνο. Φυσικά ούτε ήρθαν, ούτε ειδοποίησαν. Μόνο με έκλεισαν μέσα όλο το πρωί να τους περιμένω…
Sentiment
Negative
Content
Customer Service Issues
Oct 10, 2024
I call am I am waiting more than 45…
I call and I am waiting more than 45 minutes.even tho its urgent. some people are working from home. no one is answer. congrats
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This page displays purchase options and a preview of the customer feedback analysis report for COSMOTE Mobile Telecommunications S.A. is rated "Bad" with 1.3 / 5 on Trustpilot based on online reviews collected from Trustpilot. The analysis helps Telecommunications Managers, Customer Service Directors, Market Researchers, Product Development Managers, Business Strategists to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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