Zalo App Criticized for Poor User Experience
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Comprehensive Zalo App Feedback Analysis Report

Zalo App Criticized for Poor User Experience

Zalo app is criticized for its poor user experience, including slow onboarding process, login issues, and unresponsive support. The app also consumes a significant amount of storage space and lacks data backup and account support. Users complain about the app stealing information, incorrect translations, and limited functionality. Despite being popular in Vietnam, Zalo is considered a low-quality messaging app. The review also mentions the need for multiple device login and better data synchronization. Overall, Zalo app needs improvements in various areas to provide a better user experience.

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Custom Date - May 15, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Mỗi lần cài lại máy là mất hết tin nhắn! Chưa bao giờ dùng cái ứng dụng nào dốt như cái zalo này! Đã cho ngta 1 GB dung lượng cloud thì tự đồng bộ tin nhắn vào 1GB đó đi còn xoá hết dữ liệu của ngta, chịu luôn! Ngu vừa thôi các bố trẻ ạ

    Sentiment
    • Negative
    Content
    • Data Synchronization
    Jan 07, 2024

  • Please allow logging in multiple phones. Many are using multiple devices. If security is an issue, let the users manage and be responsible on that part. Zalo is a sophisticated app, the users are sophisticated techy/smart enough if they can use Zalo.

    Sentiment
    • Positive
    Content
    • User Experience
    Jan 05, 2024

  • Vào tìm toàn báo chưa tai đc danhves Dcssxx v Lkmlnk By josách.

    Sentiment
    • None
    Content
    • User Experience
    Jan 01, 2024

  • Uses 750mb of storage for no reason 100% TRASH

    Sentiment
    • Negative
    Content
    • Storage Usage
    Dec 31, 2023

  • Ba mẹ mình khá lớn tuổi nên mình thường phải chỉnh font chữ to lên. Nhưng cỡ chữ lớn nhất trrong zalo lại bé hơn cỡ chữ hệ thống rất nhiều. Thứ 2 là screen của Zalo cũng không theo screen zoom của hệ thống, để max hệ thống rồi nhưng zalo vẫn bé như cũ. Dev có thể cho zalo follow hệ thống được không

    Sentiment
    • Positive
    Content
    • Font and Screen Size
    Dec 29, 2023

  • Zalo only support login 1 one mobile or tablet device and dont support auto sync message when install on new device.

    Sentiment
    • Negative
    Content
    • Data Synchronization
    Dec 29, 2023
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Sentiment Analysis (of 30 reviews)
-30 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Zalo - Apps on Google Play based on online reviews collected from Google Play. The analysis helps Mobile App Developers, Product Managers, User Experience Designers, Market Researchers, Customer Support Specialists to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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