Mixed User Experiences Highlight Strengths and Weaknesses of Rightmove
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  • Who is this report for?
    • Real Estate Agents
    • Property Managers
    • Marketing Professionals
    • Customer Service Managers
    • Real Estate Investors
Mixed User Experiences Highlight Strengths and Weaknesses of Rightmove

Comprehensive Rightmove Feedback Analysis Report Now Available

The reviews for Rightmove reveal a mixed experience among users. Many praised the customer service representatives, such as Katy, Maddie, and Stephanie, for their responsiveness and helpfulness in resolving queries efficiently. However, numerous complaints highlighted issues with the website, broken features, and a lack of support for reported scams and technical problems. Users expressed frustration with irrelevant notifications and difficulties in securing viewings, with some experiencing long hold times on the phone. Additionally, concerns regarding pricing and transparency in tenancy agreements were noted, leading some customers to seek alternatives to the platform. Overall, while the customer service was often commended, the technical issues and lack of accountability for scams significantly impacted user satisfaction.

Source: Trustpilot Reviews of Rightmove 

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Customer Feedback Analysis of Rightmove 

Unlock insights into Rightmove with our detailed customer feedback analysis. Discover strengths and weaknesses based on real reviews.

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Custom Date - Jan 02, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Rich at customer support

    Rich at customer support resolved an issue for me that i initially though would be impossible Thank you

    Sentiment
    • Positive
    Content
    • Customer Service
    Oct 11, 2024
  • Thanks to RightMove

    Thanks to RightMove, I was able to move to Spain without problems. They made the whole process easier.

    Sentiment
    • Positive
    Content
    • Helpfulness of Staff
    Oct 07, 2024
  • Understanding and helpful

    A massive thank you to Cheryl for her help and understanding, knowledge and professionalism in resolving a query I had.

    Sentiment
    • Positive
    Content
    • Helpfulness of Staff
    Sep 18, 2024
  • I spoke to Stephanie who is a customer…

    I spoke to Stephanie who is a customer care specialist who was extremely helpful and sorted my issue straight away.

    Sentiment
    • Positive
    Content
    • Helpfulness of Staff
    Sep 18, 2024
  • The put up ads withouth any…

    The put up ads withouth any verification.Fake ads...

    Sentiment
    • Negative
    Content
    • Property Scams
    Sep 12, 2024
  • Ive been ringing for 3 days to arrange…

    Ive been ringing for 3 days to arrange a viewing on a property in Bulgaria, the phone line is constantly engaged.

    Sentiment
    • Negative
    Content
    • Response Time
    Sep 09, 2024
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Sentiment Analysis (limited preview)
13 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Rightmove  based on online reviews collected from Trustpilot. The analysis helps Real Estate Agents, Property Managers, Marketing Professionals, Customer Service Managers, Real Estate Investors to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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