Old Republic Home Protection Service Review Summary
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Comprehensive Review Analysis of Old Republic Home Protection

Old Republic Home Protection Service Review Summary

Old Republic Home Protection received positive feedback regarding the professionalism and promptness of their service providers. Customers highlighted the efficiency of the repair teams and the courteous and knowledgeable technicians. Some reviewers mentioned quick responses and easy claims processes. However, a few negative experiences were reported, such as issues with unresolved problems and communication gaps with assigned companies for repairs.

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Custom Date - Sep 07, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • They came at time of appointment and…

    They came at time of appointment and resolved our problem

    Sentiment
    • Positive
    Content
    • Prompt Response Time
    Mar 12, 2024
  • The service was timely

    The service was timely. Putting in the order was simple. The service tech was knowledgeable yet grumpy.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Mar 12, 2024
  • the plumber came and did a good job and…

    the plumber came and did a good job and did not ask me to do his job for him by sending a photo of the water heater

    Sentiment
    • Positive
    Content
    • Quality Workmanship
    Mar 10, 2024
  • Your call center staff were polite and…

    Your call center staff were polite and patient!! Major plus!!!! your call center is in the USA instead of being overseas.

    Sentiment
    • Positive
    Content
    • Communication Efficiency
    Mar 08, 2024
  • I was not on hold long

    I was not on hold long. The process was simple. You contacted my tenement and took care of things without me.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Mar 06, 2024
  • The issue is not resolved

    The issue is not resolved. I’ve paid for three visits and the dishwasher is still broken.

    Sentiment
    • Negative
    Content
    • Unresolved Issues
    Mar 06, 2024
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Sentiment Analysis (of 30 reviews)
70 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Old Republic Home Protection  based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Product Managers, Business Analysts, Marketing Professionals, Quality Assurance Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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