myRAC App Reviews Analysis: Login Problems, Customer Service Frustrations, and Functional Concerns
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Comprehensive myRAC App Feedback Analysis Report

myRAC App Reviews Analysis: Login Problems, Customer Service Frustrations, and Functional Concerns

The reviews for myRAC app highlight various login issues, difficulty in updating car details, and dissatisfaction with customer service. Users faced challenges with login procedures, app functionality, and inaccurate information. While some praised the service received during breakdowns, others expressed frustration with membership number requirements and outdated fuel-related features.

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  • Product Managers
  • Mobile App Developers
  • User Interface Designers
  • Customer Service Executives

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Excellent

    Had a bolt go through my tyre while on holiday and good ole RAC man changed it within 15 mins.

    Sentiment
    • Positive
    Content
    • Tyre Change Service
    Feb 20, 2024
  • Old car removal

    Why can’t I remove my old car and update to my new one, can’t see an option to do so??

    Sentiment
    • Negative
    Content
    • Vehicle Management
    Feb 08, 2024
  • Latest version 8.26.2 works okay.

    Having created verified & activated new RAC account this App v8.26.1 failed to display keyboard on iPhone 13 during “log in” process. However this bug now fixed in latest version enabling me to access all features

    Sentiment
    • Positive
    Content
    • App Functionality
    Jan 26, 2024
  • WasteOf time

    Information on my cover is incorrect on the app. Fuel check prices are completely inaccurate.

    Sentiment
    • None
    Content
    • App Functionality
    Jan 23, 2024
  • Renewal

    Called customer services re my renewal.
    Lovely customer service employee.
    Happy with renewal plan.

    Sentiment
    • Positive
    Content
    • Customer Service
    Jan 09, 2024
  • Irrelevant legacy fuel prices

    Why are you displaying petrol and diesel prices in the app rather than electric charging prices? I’ve got a modern car, ie an EV.

    Sentiment
    • Positive
    Content
    • Electric Vehicle Features
    Jan 09, 2024
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Sentiment Analysis (of 30 reviews)
-36 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for myRAC based on online reviews collected from App Store. The analysis helps Customer Experience Managers, Product Managers, Mobile App Developers, User Interface Designers, Customer Service Executives to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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