Mixed Reviews for LendingUSA Loan Process and Customer Service
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Comprehensive LendingUSA Customer Feedback Analysis

Mixed Reviews for LendingUSA Loan Process and Customer Service

LendingUSA has received mixed reviews regarding their loan process and customer service. While some customers appreciated the efficiency and professionalism of the staff, others expressed concerns about hidden fees, misleading information, and slow communication. Complaints included high interest rates, unexpected charges, and delays in funding loans. Despite some positive experiences with helpful representatives, there were instances of customers feeling misled and dissatisfied with the overall borrowing experience.

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  • Customer Service Managers
  • Loan Officers
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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • I needed to move the date for my bank…

    I needed to move the date for my bank account draft to my loan.There was a man named Daniel who helped get this done. He was very polite and professional.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Oct 09, 2023
  • Nice people, always calling

    Paid my loan way before it was due to be paid out. They kept calling me in the end even said my account was 29 days behind. My account wasn't due to be paid in full until Feb 2024. I paid the account out and told them not to call me anymore.Always called for automated payments even though I kept refusing

    Sentiment
    • Negative
    Content
    • Payment and Repayment
    Oct 05, 2023
  • I didn't appreciate being lied to

    I didn't appreciate being lied to, the day you folks did my credit check, I was told that it would be a soft inquiry, Not A Hard Inquiry, again Thanks for liein to be, and also I don't deserve a High Interest Rate Neither. That's my feeling, to whom it may concern. Michael Lester.

    Sentiment
    • Negative
    Content
    • Transparency and Communication
    Aug 06, 2023
  • Customer service was top notch

    Customer service was top notch. Manual was on top of everything getting me taken care of quickly. Great job and I will be recommending y’all to friends

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Aug 05, 2023
  • They are making everything so much…

    They are making everything so much easier and helping me build my credit back up.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Aug 02, 2023
  • Great service

    Quick and easy with great service from the company. Everything was explained from the start to finish.

    Sentiment
    • Positive
    Content
    • Loan Process Efficiency
    Jul 05, 2023
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Sentiment Analysis (of 30 reviews)
48 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for LendingUSA  based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Customer Service Managers, Loan Officers, Marketing Professionals, Business Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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