Review of Hotel Near Brussels Airport
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Comprehensive Feedback Report on Van der Valk Brussels Airport

Review of Hotel Near Brussels Airport

Culliganlaan 4B, Diegem, Machelen 1831 Belgium

This hotel near Brussels airport offers excellent service, spacious rooms, and good food, but has some issues with cleanliness and slow service. It is convenient for travelers and offers amenities like car chargers and a shuttle service. However, the hotel needs improvements in handling customer complaints and maintaining cleanliness. Despite these drawbacks, the staff is friendly and attentive, making the stay comfortable.

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Custom Date - May 19, 2024
Featured Content
  • Friendly personnel

    Booked 2 rooms a couple of weeks before arrival; clean rooms, comfy beds. A coffee machine and a water cooker were available. The bathroom has 2 sinks and a spacious shower. Good availability of (vegan) toiletries.

    Sentiment
    • Positive
    Content
    • Room Cleanliness
    Aug 01, 2023
  • Great hotel

    Superb room, comfortable bed, perfect location , no free shuttle , too busy front desk staff to help with solving issue, classy room , nice bathroom, would be great if they had free water bottle in room .

    Sentiment
    • Positive
    Content
    • Room Comfort
    Aug 01, 2023
  • good stay at VanDerValk

    we stayed one night in order to catch an early flight. Its a very nice hotel. Good beds and quiet. However the taxi wasnt ordered , nor was the breakfast prepared. The taxi was solved at the spot. But the breakfast we had to skip...

    Sentiment
    • Positive
    Content
    • Service Quality
    Jul 01, 2023
  • Could be better

    Dirty inside toilets ground floor, dissapointing menu. Rooms are ok but lot of damage on walls and corners. Fire alarm went off. Takes 40 min to receive reservation confirmation when standing in lobby and book it via their own website

    Sentiment
    • Negative
    Content
    • Room Cleanliness
    Jul 01, 2023
  • a Typical airport hotel

    use it for short trips and do not expect too much, the reception function to check you, are not friendly and listen to complaints but no action results. Also do not expect anything special from the hotel

    Sentiment
    • None
    Content
    • Service Quality
    Jul 01, 2023
  • Road trip

    Great hotel, lovely rooms. Exceptional service in the restaurant. Secure parking and great location Nice bar and a wonderful breakfast experience the staff were all very attentive to all visitors needs

    Sentiment
    • Positive
    Content
    • Restaurant Experience
    Jul 01, 2023
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