Mixed Feedback for St Giles London Hotel
Comprehensive Feedback Analysis Report for St Giles London Hotel

Mixed Feedback for St Giles London Hotel

12 Bedford Ave, London WC1B 3GH, United Kingdom

Mixed reviews were given for St Giles London - A St Giles Hotel, with positive comments on its central location and helpful staff, but negative feedback regarding room size, lack of amenities, cleanliness issues, and occasional issues with hot water. Guests highlighted the convenient location near West End and public transport, but some were dissatisfied with the room conditions and hotel services.

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Featured Content
  • Tap in room would only run hot waterBreakfast and dinner we're both pretty poorFood & drinks: Poor

    Sentiment
    • Negative
    Content
    • Food Quality and Restaurant Experience
  • The hotel was a semi last minute booking about 12 days before it was relatively cheap for a 1 night stay in London for a play we were seeing the outside was dirty and a bad smell from the bins outside however the lobby/entrance was very nice and once we got to book in we were greeted by a free upgraded room.But we were slightly confused when it came to finding our rooms as two signs were telling us different directions following one sign leading us to the construction area of the hotel (which we were not informed about) and the other to the correct area next to loud double doors leading to the service area our room for an upgrade was rather small and you could hear everything from the neighbours talking and flushing the toilet to the doors of the service area being hit by trolleys and quite loudly closing behind them and the construction noise which as stated was not in any of the booking information or stated on the website which ended at 5pm according the room flyer we received but could be heard until 6 as we were leaving for the evening.the door to the room also had a gap of about half an inch underneath so covered with a towelOverall not the Greatest to stay but if your looking for a place for one night close to soho or somewhere to cheat on your spouse this Isn't too bad

    Sentiment
    • Negative
    Content
    • Room Size and Amenities
  • The St Giles is a brilliant base for anyone who wants to see and enjoy central London. The hotel has good sized clean and comfortable rooms for central London. The staff are always friendly and professional. Thank you to Shoby for the seamless check-in. *****

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Service
  • A great little find, very good around. Cafe bar reception all good.

    Sentiment
    • Positive
    Content
    • Location and Accessibility
  • Hôtel assez bien situé dans Londres ! Proche du métro au coins de la rue et des quartiers réputés . Personnels très accueillant et serviables. Les chambres sont propres et assez grandes, largement suffisant pour y passé quelques jours, petit bémol c’est qu’elles sont assez vieillottes.Vous pouvez retrouver un petit déjeuner typique et assez copieux avec un grand choix, un point que nous avons adoré .

    Sentiment
    • Positive
    Content
    • Room Comfort and Bed Quality
  • Excellent location and service. We would like to express our appreciation for the friendly, efficient and professional service from Senait during our stay.

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Service
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Sentiment Analysis (of 30 reviews)
33 Net Promoter
Score
Popular Topics (of 30 reviews)
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