Comprehensive Feedback Analysis on Goldcar Valencia Airport
Terminal 1 Hall De Llegadas, Carretera Del Aeropuerto, S/N, Local 162, 46940 Manises, Valencia, Spain
Mixed reviews for GoldcarValencia Airport, with customers praising service and prices but also complaining about hidden charges, poor communication, and unexpected penalties. Issues include discrepancies in petrol charges, extra insurance fees, mileage overcharges, and difficulties in refund processes.
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Cuidado!!! He dejado el coche en Valencia a las 5:21 - en mi contrato (número 24751359) estaba previsto dejar a las 9:00 - y hicieran el “check-in” del coche como si hubiera dejado a las 20:21. Y me han cobrado 41,67€ por ese “error”. Devuelvan mi dinero! 😡
Sentiment
Negative
Content
Hidden Charges and Overcharging
Very good experience with goldcar.No bad surprises.A little extra smile at reception wouldn't have gone amiss but otherwise the rest was perfect.
Sentiment
Positive
Content
Efficient Service and Good Cars
Great service, great cars, good prices, and knowledgeable people that always helped me with my car renting needs every year in Valencia airport in Spain, thanks Maria and Monica for your service.
Sentiment
Positive
Content
Customer Service and Pricing
NO ALQUILEIS CON ESTA COMPAÑÍA!! Al realizar la reserva indicamos que recogeríamos el vehículo a las 23:30 sin haber,aparentemente,ningún inconveniente. Cuando fuimos a recoger el coche nos realizaron un cargo adicional en concepto de "recogida fuera de horario de oficina" que no se nos habia indicado en ningún momento,cargo que no nos indicaron como tal sino como fianza de depósito de gasolina. Pongo una estrella porque no puedo poner menos.
Sentiment
Negative
Content
Hidden Charges and Overcharging
Unos estafadores, hay sobrecargos en letra pequeña y con trampa según ley, cuando te das cuenta tienes un cargo por alquilar después de las 23h sin que te avisen, al reclamar te dicen que deberías de saberlo porque es lo normal...
Sentiment
Negative
Content
Hidden Charges and Overcharging
Macchina nuovissima ritiro e consegna veloci con il Key n Go
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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