Comprehensive Feedback Analysis for Fiji Marriott Resort Momi Bay
The Fiji Marriott ResortMomi Bay receives praise for its stunning location, friendly staff, and diverse dining options. Guests enjoyed the spacious and clean accommodations, including the popular overwater bungalows and lagoon views. While many appreciated the activities and amenities, some reviews highlighted issues with cleanliness and service, particularly during check-in and room preparation. The adult-only infinity pool and the variety of restaurants were frequently mentioned as highlights. Overall, the resort offers a beautiful, relaxing getaway, though some improvements in management and attention to detail could enhance the experience.
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The hotel, staff and service are AWESOME. The hotel is pretty big but we never felt that it was crowded even going in high season. Highly recommendable for couples and family.The only negative experience we had was with the hospitality room to take a shower before our flights that isn’t cleaned between guest and we literally waited for others guest to finish to take our shower right away.
Sentiment
Positive
Content
Staff Service
Aug 01, 2022
Best Birthday Treat
Even with limited staff at the hotel, the experience given was AMAZING ! We were checked in by Losalini who did a remarkable job ensuring we had everything we needed; providing us with informative details about this beautiful property and even gave us a late checkout. The resort is breathtaking, very well maintained and don’t get me started on the scenic drive up😍. I would definitely recommend
Sentiment
Positive
Content
Staff Service
May 01, 2020
Simply delightful
We stayed in the duplex lagoon front for a few nights and after staying 5 nights elsewhere and must say this place has it all and is truly amazing! Rooms, restaurants, ambience and service is top notch. Staff were always pleasant and very helpful, always attentive to all our needs. The Marriott is pricey especially when it comes to restaurants however luxury does come at a cost. Wife is already wanting to revisit. Thank you for a memorable stay!
Sentiment
Positive
Content
Staff Service
Feb 01, 2020
Amazing resort
This resort is great , all the staff are so friendly and helpful mr pinapapple is a legend! It has a few different places to eat and different menus and drinks all at a good price. Great spot for relaxing around the pools and tidal lagoon. Live music to have a drink and plenty of other activities organised by the resort. Rooms are spotless with big comfy bed heaps of tv channels but being outside around the pools and bars is better.
Sentiment
Positive
Content
Staff Service
Feb 01, 2020
Let Down...
Room and location were nice but; our fridge had to be replaced, the first night I had to request to be moved to another room because there was a mouse in our room. Once moved to the next room, there was dry urine under the toilet seat form the previous guest(s). I order 2 drinks at the pool bar and the bar tender picked up a dirty glass, rinsed it with water and used his finger to clean it before I stopped him from pouring my drink into it.3 managers were aware of my disappointment with the ser...
Sentiment
Negative
Content
Cleanliness Issues
Jan 01, 2020
Fiji Marriott Momi Bay
Location is lovely and very cleanFood is good - what saves our holidayMost staff are great & really do try but seriously let down by management. Staff want to do better but do not how.Service is a disaster .....no leadership or direction from management - ZERO No level of management from customer relations to housekeeping to kitchen introduce themselves or even to be seen for anyone to know they exist.Check-in can take over an hour 💯 ridiculous A family of 6 spent over $20k for accomodation & ...
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This page displays purchase options and a preview of the customer feedback analysis report for Fiji Marriott Resort Momi Bay based on online reviews collected from Tripadvisor. The analysis helps Hotel Managers, Customer Service Representatives, Marketing Professionals, Travel Agents, Hospitality Consultants to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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