DHL Parcel App: Frustration with Registration, Tracking, and Customer Service
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Comprehensive DHL Parcel App Feedback Analysis Report

DHL Parcel App: Frustration with Registration, Tracking, and Customer Service

The reviews for the DHL Parcel app highlight numerous issues such as registration problems, lack of tracking information, constant app crashes, and unresponsive customer service. Users express frustration with the app's usability, error messages, and overall reliability. Many customers report difficulties in tracking their parcels, receiving verification emails, and encountering technical glitches during interactions with the app. The consensus is that the app fails to meet expectations, leading to a high level of dissatisfaction among users.

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  • Logistics Coordinators
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Custom Date - Oct 27, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • App doesn't work!

    Tried registering three different email addresses over two days and never got an email to finish registration so removed the app.

    Sentiment
    • Negative
    Content
    • Registration and Authentication Problems
    Jun 18, 2024
  • it is not reliable

    I can’t finish my registration. I tried a whole week. My parcel is 4 days delayed. Very disappointed

    Sentiment
    • Negative
    Content
    • Delivery Difficulties and Communication
    Jun 09, 2024
  • App crashes

    App crashes on sign in constantly and won’t allow me to use any feature. Useless

    Sentiment
    • Negative
    Content
    • App Crashes and Freezing
    Jun 06, 2024
  • Some people are just picky

    Does exactly as a parcel app should work , some people are just picky and expect certain things lol

    Sentiment
    • Positive
    Content
    • Overall Service Dissatisfaction
    Jun 05, 2024
  • Woeful

    Can I have some apologies too please. App freezing - very buggy on an 8

    Could do better

    Sentiment
    • Negative
    Content
    • App Crashes and Freezing
    Jun 01, 2024
  • Utter rubbish

    Poorly designed app backing up an even worse service.
    Even Yodel are better than this

    Sentiment
    • Negative
    Content
    • Overall Service Dissatisfaction
    May 20, 2024
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Sentiment Analysis (of 30 reviews)
-80 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for DHL Parcel based on online reviews collected from App Store. The analysis helps E-commerce Managers, Mobile App Developers, Customer Experience Strategists, Logistics Coordinators, Market Research Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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