Homewood Suites by Hilton Washington, D.C. - Comfortable Stay with Friendly Service & Convenient Amenities
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Homewood Suites by Hilton Washington, D.C. - Comfortable Stay with Friendly Service & Convenient Amenities

Comprehensive Customer Feedback Report on Homewood Suites, D.C.

1475 Massachusetts Ave NW, Washington, DC 20005, United States

Homewood Suites by Hilton Washington, D.C. Downtown offers spacious and clean rooms, friendly staff, complimentary breakfast, and convenient access to amenities, public transportation, and attractions like museums. Guests appreciated the helpful and professional service, although some mentioned issues with parking and room maintenance. Overall, the hotel provides a comfortable stay for families, business travelers, and tourists, with positive feedback on cleanliness, staff hospitality, and room size.

Source: Google Business Reviews of Homewood Suites by Hilton Washington,

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Customer Feedback Analysis of Homewood Suites by Hilton Washington,

Explore in-depth feedback analysis of Homewood Suites by Hilton in D.C., covering guest experiences, services, and amenities.

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Popular Phrases (limited preview)
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  • Really bad service at the front desk. Rude and unprofessional.

    Sentiment
    • Negative
    Content
    • Negative Experience and Complaints

  • clean, friendly and very affordable. also a very safe location from which you can walk just about anywhere.

    Sentiment
    • Positive
    Content
    • Value for Money

  • I really enjoyed my stay. The construction in the font of the hotel made things a little interesting at times. The service and staff however were the absolute nicest I have ever encountered.

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Service

  • Muy lindo lugar y muy c贸modo para recomendar y disfrutar

    Sentiment
    • Positive
    Content
    • Room Quality and Cleanliness

  • Parking is expensiveWednesday's happy hour was nice and the breakfast was great. Nice staffRooms: Nice size , tub and shower needs an upgrade

    Sentiment
    • None
    Content
    • Parking and Transportation

  • The customer service is the best ever! Great social hour, and breakfast. The location isn't great. Parking is $60 a night, facility is older, yet clean.

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Service
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Sentiment Analysis (limited preview)
70 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Homewood Suites by Hilton Washington, D.C. Downtown based on online reviews collected from Google Business. The analysis helps Hotel Management Professionals, Travel and Tourism Consultants, Customer Service Managers, Hospitality Industry Analysts, Marketing and Brand Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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