Mixed Feedback for The Westbridge Hotel in London Stratford
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Mixed Feedback for The Westbridge Hotel in London Stratford

Comprehensive Customer Feedback Report for The Westbridge Hotel

335-337 High St, London E15 2TF, United Kingdom

Mixed reviews for The Westbridge Hotel in London Stratford. Guests mention cleanliness issues, small rooms, uncomfortable mattresses, and noise disturbances. However, positive points include friendly staff, convenient location near public transport and attractions, and some good breakfast options.

Source: Google Business Reviews of The Westbridge Hotel London Stratford

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Customer Feedback Analysis of The Westbridge Hotel London Stratford

In-depth analysis of The Westbridge Hotel London Stratford reviews, covering room quality to staff service.

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  • We stayed here for an early appointment the next morning ,hotel was very clean and tidy ,staff were very courteous and helpful at all times and we had breakfast the next morning which was really nice and a big availability of food 👍

    Sentiment
    • Positive
    Content
    • Staff and Service

  • Perfect access to the abba arena and not far from Stratford tube station . So can get wherever you want to in London. Not far from Olympic park and Westfield shopping center. The hotel was clean and tidy. Did not have breakfast so cannot comment on that. Would use again.

    Sentiment
    • Positive
    Content
    • Location and Accessibility

  • Good location of the hotel, close to the train station, neat rooms, comfortable bed, good food and service. Recommended.

    Sentiment
    • Positive
    Content
    • Location and Accessibility

  • When I saw the hotel from outside I thought OMG what is this but from inside is so nice and cozy. Personal is so nice and helpful! The room is small but perfect and you have everything in it.Internet connection was not good. And the breakfast was ok, good, nothing special but good. One pastry with chocolate was sooo good!

    Sentiment
    • Positive
    Content
    • Room Size and Comfort

  • Stayed for Valentine’s Day; chose the Westbridge as it is a 4 star and the rooms looked nice. Reception was very helpful, we had a slightly early check in too; however, the room was very disappointing. It just felt grubby and very dusty. Black mould in the bathroom, hair in the shower and on the mattress, the mattress itself was yellow and quite uncomfortable, the room is tiny for the price, and it has to be the dustiest hotel room I have ever stayed in. Unfortunately, not worth the price we paid.

    Sentiment
    • None
    Content
    • Cleanliness

  • Very enjoyable visit, 10 mins walk from Abba Voyage, 10 mins walk from Westfield and Tube. Rooms well kept clean and tidy. Good breakfast buffet, attentive staff.

    Sentiment
    • Positive
    Content
    • Location and Accessibility
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50 Net Promoter
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  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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