Unsatisfactory Experience at Overpriced Hotel
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Comprehensive Customer Feedback Report for Fletcher Hotel

Unsatisfactory Experience at Overpriced Hotel

Kogerstraat 94, 1791 EV Den Burg, Texel The Netherlands

This hotel is overpriced and lacks basic amenities. The rooms are small and poorly maintained, with unpleasant smells. The staff, while friendly, does not address customer complaints effectively. The location is convenient and the breakfast is good, but overall, it is not recommended for a comfortable stay.

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Custom Date - Apr 23, 2024
Featured Content
  • Allright hotel with good breakfast, but not so clean (dated!)

    This hotel is very okay considering its service and food. The beds are comfortable and there is even a whirlpool bath tub. We staid in a nice room on the second floor with a french window. The room was dated though and not that clean. So don't expect world class quality! There is a parking for hotel guests.

    Sentiment
    • None
    Content
    • Room Cleanliness
    Nov 01, 2021
  • Too expensive for what you get

    We paid €312 for 2 nights and was in a room with a shared shower and toilet. The room was small and VERY basic. Everything looked old and damaged and there was a horrible smell as well. This is WAY too expensive for what you get. I would expect to pay €50 a night for a room like we had.

    Sentiment
    • Negative
    Content
    • Value for Money
    Aug 01, 2020
  • Awful hotel

    This is the worst most overpriced hotel I have ever stayed in. Our visit to Texel was spoiled by staying here. The room I had smelt strongly of dogs and the room my friend had was tiny and by the front desk and the door outside her room banged loudly every time someone came in.

    Sentiment
    • Negative
    Content
    • Room Cleanliness
    Jul 01, 2016
  • It's ok!

    Many people complain about price, but I found it normal.. remember we're in the Netherlands, Texel is almost sold out every now and then. The stuff is friendly, the position is really good, just 5 minutes from the center (walking). Overall, they offer a stunning breakfast according me! Unforgettable trip!

    Sentiment
    • Positive
    Content
    • Value for Money
    Aug 01, 2015
  • Riccardo

    The staff was friendly and helpful The location was perfect for a tour of Texel and very close to the town's centre. Very comfortable and tidy room with hydro massage bath. Breakfast was very good with fresh and quality food.

    Sentiment
    • Positive
    Content
    • Service and Food
    Mar 01, 2015
  • Fletcher Hotel-Restaurant Koogerend

    Very friendly staff. Location 10 minutes walk from the center. Clean rooms and nice breakfast. good value for the price the room we got was very clean and pleasant, the bad good also. the hotel can rent you a bikes with a discount from a nearby shop.

    Sentiment
    • Positive
    Content
    • Staff Friendliness
    Jul 01, 2013
  • See All Reviews
Sentiment Analysis
-43 Net Promoter
Score
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