Fairfield Inn DC Downtown: Convenient Location and Friendly Staff, with Room Quality Praise
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Fairfield Inn DC Downtown: Convenient Location and Friendly Staff, with Room Quality Praise

Comprehensive Customer Feedback Report for Fairfield Inn DC Downtown

500 H St NW, Washington, DC 20001, United States

Fairfield Inn & Suites by Marriott Washington, DC/Downtown generally receives positive reviews for its convenient location near popular attractions and friendly staff. Guests appreciate the spacious and comfortable rooms, with positive mentions of breakfast quality and cleanliness. However, some negative feedback highlights issues with room maintenance, cleanliness, valet service, and temperature control. Overall, the hotel is recommended for its strategic location, helpful staff, and amenities like a well-equipped gym and dining options.

Source: Google Business Reviews of Fairfield Inn & Suites by Marriott

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Customer Feedback Analysis of Fairfield Inn & Suites by Marriott

Explore our in-depth analysis of customer feedback for Fairfield Inn DC Downtown. Uncover insights on staff, rooms, and amenities.

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Popular Phrases (limited preview)
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  • Nice, clean, attractive environment. Staff very nice & helpful.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence

  • Great location , but I saw a huge roach on the lobby wall and they damaged my car when they Parked it for valet. I am highly upset about that

    Sentiment
    • Negative
    Content
    • Room Condition Issues

  • Nice one with full day coffee and dining places

    Sentiment
    • Positive
    Content
    • Room Comfort and Amenities

  • All of the front desk Khira and Tracy people and valet Jason and Abdel are helpful and friendly

    Sentiment
    • Positive
    Content
    • Customer Service Excellence

  • Good hotel for some nights. Very clear!Rooms: Very quiet and nice. Tvs, USBs, and clocks. Very clear. Good bathroom.Food & drinks: Very healthy food

    Sentiment
    • Positive
    Content
    • Room Cleanliness

  • Pros:- Location- Good serviceCons:- Bathtub wouldn't drain- Nowhere to put suitcase- Very little usable counter space (maybe like 5sqft total)- No convenient plugs near bed (only USB A)

    Sentiment
    • None
    Content
    • Room Condition Issues
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Sentiment Analysis (limited preview)
37 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Fairfield Inn & Suites by Marriott Washington, DC/Downtown based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Analysts, Market Researchers, Tourism Marketing Professionals, Hotel Quality Assurance Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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