Analysis of Xero's Customer Feedback on Pricing and Service
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Comprehensive Customer Feedback Analysis Report on Xero

Analysis of Xero's Customer Feedback on Pricing and Service

Customers are expressing frustration over multiple price rises by Xero, leading to increased costs without noticeable added value. While some praise the software's usability and customer support, others highlight trust issues due to pricing strategies. Concerns about limited features, sudden changes, and challenges in contacting support are recurring themes in the reviews.

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Custom Date - Jun 21, 2024
Featured Content
  • Trust has gone.

    Trust has gone.Too many price increases and tricks to move you to higher tiers.

    Sentiment
    • Negative
    Content
    • Price Increases
    May 29, 2024
  • Addition of an EORI field

    Answered my question quickly with expected explanation, with alternatives until able to update software.

    Sentiment
    • Positive
    Content
    • Customer Support
    May 29, 2024
  • Great customer service

    Not only is the Xero software super easy to use, their customer support is great!

    Sentiment
    • Positive
    Content
    • Customer Support
    May 28, 2024
  • Helpful and patient

    Mia was very patient with me and explained what I needed to do in easy to understand way.

    Sentiment
    • Positive
    Content
    • Customer Support
    May 28, 2024
  • Whenever you need help the team are…

    Whenever you need help the team are quick to respond and really helpful - Harry in particular was excellent with his support and help

    Sentiment
    • Positive
    Content
    • Customer Support
    May 23, 2024
  • Good response from Help line but a…

    Good response from Help line but a phone call would have been better, suggest Xero has person to person call line.It was very difficult to find the Xero help contact.Spell it out make it easy.

    Sentiment
    • Positive
    Content
    • Customer Support
    May 22, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-4 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Xero  based on online reviews collected from Trustpilot. The analysis helps Business Analysts, Financial Consultants, Customer Experience Managers, Product Managers, Market Researchers to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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