Analysis of Xero's Customer Feedback on Pricing and Service
  • 95 users bookmarked
  • Sources Trustpilot Reviews
  • Size Up to latest 1,000 reviews (Customizable)
Comprehensive Customer Feedback Analysis Report on Xero

Analysis of Xero's Customer Feedback on Pricing and Service

Customers are expressing frustration over multiple price rises by Xero, leading to increased costs without noticeable added value. While some praise the software's usability and customer support, others highlight trust issues due to pricing strategies. Concerns about limited features, sudden changes, and challenges in contacting support are recurring themes in the reviews.

Best for
  • Business Analysts
  • Financial Consultants
  • Customer Experience Managers
  • Product Managers
  • Market Researchers

Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel, PDF and PowerPoint exports.

Purchased users
31 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!
Preview

Here, you can see the limited preview of this report for only 40 reviews.

Custom Date - Oct 04, 2024
Featured Content
  • Trust has gone.

    Trust has gone.Too many price increases and tricks to move you to higher tiers.

    Sentiment
    • Negative
    Content
    • Price Increases
    May 29, 2024
  • Addition of an EORI field

    Answered my question quickly with expected explanation, with alternatives until able to update software.

    Sentiment
    • Positive
    Content
    • Customer Support
    May 29, 2024
  • Great customer service

    Not only is the Xero software super easy to use, their customer support is great!

    Sentiment
    • Positive
    Content
    • Customer Support
    May 28, 2024
  • Helpful and patient

    Mia was very patient with me and explained what I needed to do in easy to understand way.

    Sentiment
    • Positive
    Content
    • Customer Support
    May 28, 2024
  • Whenever you need help the team are…

    Whenever you need help the team are quick to respond and really helpful - Harry in particular was excellent with his support and help

    Sentiment
    • Positive
    Content
    • Customer Support
    May 23, 2024
  • Good response from Help line but a…

    Good response from Help line but a phone call would have been better, suggest Xero has person to person call line.It was very difficult to find the Xero help contact.Spell it out make it easy.

    Sentiment
    • Positive
    Content
    • Customer Support
    May 22, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-4 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
Send to your inbox!
Send to your inbox!

Have the complete report in your inbox with Excel, PDF and PowerPoint attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.

One-time purchase without hidden or recurring costs!
"The most valuable form
of customer feedback"

Every purchase starts a new scraping process, so you can have a report containing the analysis of the most recent reviews. It's fast, it's easy, and it brings you the most valuable form of customer feedback.

Purchased users
31 users purchased a report in the last 24 hours.
One-time purchase without hidden or recurring costs!
Similar Reports
  1. Trustpilot Reviews 70
  2. Trustpilot Reviews 67
  3. Trustpilot Reviews 71
Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Xero  based on online reviews collected from Trustpilot. The analysis helps Business Analysts, Financial Consultants, Customer Experience Managers, Product Managers, Market Researchers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by Trustpilot and is not associated with or supported by Trustpilot in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Trustpilot's terms of use, including copyright regulations, when utilizing the extracted review data.