Mixed Reviews for CRED App: Functionality, Payment Delays, and User Interface Criticized
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Comprehensive CRED App Feedback Analysis Report

Mixed Reviews for CRED App: Functionality, Payment Delays, and User Interface Criticized

CRED app receives mixed reviews from users, with some praising its functionality and earning potential, while others criticize it for payment delays and poor customer support. The app's shopping feature is particularly criticized for its unfriendly user interface and lack of delivery estimates. Despite the negative feedback, many users appreciate the app's services and consider it reliable for various payments and cashback usage. However, caution is advised when making purchases on the app, as some users have reported issues with returns and customer service.

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Custom Date - Apr 14, 2024
Featured Content
  • nice

    Sentiment
    • Positive
    Content
    • Shopping Experience
    Jan 01, 2024
  • Bought something from shop but no estimate of delivery. Order is confirmed but still showing processing. Shop UI is not user friendly. No search, no proper category filter. One of the worst shopping UI of all time. Do you really want people to shop or not? If yes then please make it simple. TBH CRED app is not worth the Name. Name sake app.

    Sentiment
    • Negative
    Content
    • Shopping Experience
    Jan 01, 2024
  • Not able to use my cashback balance for payment of utility bills

    Sentiment
    • Negative
    Content
    • Utility Bill Payments
    Jan 01, 2024
  • This is a fraud company. Do not buy anything from this app. In case of defective product delivery. They will not pick up the return & will do the time pass with the customer. Buy on this app on your own risk.

    Sentiment
    • Negative
    Content
    • Fraud Concerns
    Jan 01, 2024
  • Worst app. Have raised multiple tickets in regards with cred cash. Ticket were closed without any resolutions. No resolutions given. Uninstalling the app.

    Sentiment
    • Negative
    Content
    • Customer Service
    Jan 01, 2024
  • This app is very useless. Many times my payment is sent for processing. Does not update payment on time. #cred @cred

    Sentiment
    • Negative
    Content
    • App Performance
    Jan 01, 2024
  • See All Reviews
Sentiment Analysis
54 Net Promoter
Score
Popular Topics
Languages
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  • This page displays purchase options and a preview of the customer feedback analysis report for CRED: UPI & Credit Cards - Apps on Google Play based on online reviews collected from Google Play. The analysis helps Product Managers, Customer Experience Specialists, Market Analysts, App Developers, Fintech Entrepreneurs to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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