British Gas App Reviews: Convenience Mixed with Concerns
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British Gas App Reviews: Convenience Mixed with Concerns

The online reviews for British Gas' app reveal a mix of positive and negative feedback. Users appreciate the convenience of the app for managing energy top-ups, but encounter issues with balance accuracy, crashes, and slow loading times. Some users express frustration with the lack of real-time data on gas balances, high electric tariffs, and inaccurate usage calculations. Despite some positive remarks on customer service and ease of use, there are consistent demands for app improvements and better functionality.

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Custom Date - May 18, 2024
Featured Content
  • Terrible, app doesn't work and neither does the website

    Sentiment
    • Negative
    Content
    • Technical Issues
    Apr 28, 2024
  • Never can check my balance as it is always unavailable on the app..

    Sentiment
    • Negative
    Content
    • Balance Inaccuracy
    Apr 27, 2024
  • Easy transaction while in bed.

    Sentiment
    • Positive
    Content
    • Ease of Use
    Apr 27, 2024
  • The is a rubbish app. Not real-time. Can't top up gas only electricity since last update

    Sentiment
    • Negative
    Content
    • Electricity Top-Up
    Apr 27, 2024
  • Absolutely diabolical having nothing but trouble with the whole company.

    Sentiment
    • Negative
    Content
    • Customer Service
    Apr 27, 2024
  • Easy to use although i would like to see my electric balance on my phone like the gas is

    Sentiment
    • Positive
    Content
    • Balance Inaccuracy
    Apr 26, 2024
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Sentiment Analysis (of 30 reviews)
-24 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for British Gas based on online reviews collected from Google Play. The analysis helps Energy Sector Analysts, Customer Experience Managers, Product Development Specialists, Marketing Strategists, UX/UI Designers to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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