Backcountry Gear: Mixed Reviews on Customer Service and Order Fulfillment
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Comprehensive Backcountry Gear Feedback Analysis Report

Backcountry Gear: Mixed Reviews on Customer Service and Order Fulfillment

Backcountry Gear receives mixed reviews, with customers praising customer service and fast shipping but complaining about issues like backorders, fraudulent charges, and poor communication. Positive feedback highlights competitive prices, quality products, and personalized customer support.

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Custom Date - May 21, 2024
Featured Content
  • No return policy for rope they miss labeled. They sent a dynamic rope I needed static rope.

    Merchant sent wrong product and wouldn't allow return of product. No information on ad stating this is a dynamic rope. Check it out for yourself. Pet4m477-35-turquois-70mmPetzl Mambo 10.1Back Country Gear1855 W.2nd AveEugene, Oregon 97402

    Sentiment
    • Negative
    Content
    • Product Selection and Availability
    Jan 05, 2023
  • Great Experience

    I had a great experience with James Newsome, who worked with me on price-matching and also followed up several times to update changing details. All interactions I've had with customer service here over the years have been excellent.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Feb 15, 2021
  • Great Product

    Great Product, perfect for my son. Quick shipping and good price.

    Sentiment
    • Positive
    Content
    • Product Quality and Condition
    Dec 31, 2019
  • Sweater vest was exactly as I ordered…

    Sweater vest was exactly as I ordered and fit like a glove Couldn't be happier.

    Sentiment
    • Positive
    Content
    • Product Quality and Condition
    Dec 07, 2019
  • As promised

    Website was easy to use and the items came quickly and in great condition.

    Sentiment
    • Positive
    Content
    • Shipping and Delivery
    Dec 02, 2019
  • Awesome price for my favorite Marmot…

    Awesome price for my favorite Marmot pants! Package arrived quickly and in pristine condition

    Sentiment
    • Positive
    Content
    • Product Selection and Availability
    Nov 26, 2019
  • See All Reviews
Sentiment Analysis (of 30 reviews)
2 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Backcountry Gear  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Customer Service Consultants, E-commerce Strategists, Marketing Analysts, Product Managers to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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