Coles App User Dissatisfaction: Technical Issues, Errors, and Missing Features
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Coles App Feedback Analysis: Unveil User Insights

Coles App User Dissatisfaction: Technical Issues, Errors, and Missing Features

Coles app faces significant user dissatisfaction, mainly due to technical issues, errors, and lack of essential functionalities like stock availability information. Users express frustration with the app's performance, frequent crashes, login problems, and difficulties in ordering specific quantities of items. Comparison with Woolworths highlights Coles' shortcomings, impacting user loyalty and preference. Despite some positive feedback on usability and features, persistent issues with data accuracy, limited notifications, and aisle location inaccuracies remain critical concerns that affect overall user experience.

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Custom Date - Nov 05, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • And again is the app only working 50% of the time. Coles is a joke.

    Sentiment
    • Negative
    Content
    • App Functionality Issues
    Apr 16, 2024

  • mycoles number not working at online checkout.

    Sentiment
    • Negative
    Content
    • App Functionality Issues
    Apr 15, 2024

  • I love this app. I don't drive but coles is at my fingertips

    Sentiment
    • Positive
    Content
    • User-Friendly Interface
    Apr 15, 2024

  • Always having "technical issues" and won't work half the time

    Sentiment
    • Negative
    Content
    • Technical Errors
    Apr 08, 2024

  • Need more heavy Item's slots in the morning, plus more than 70 per shop.

    Sentiment
    • Positive
    Content
    • Online Shopping Experience
    Apr 07, 2024

  • Doesn't say the stock product availability from store to store like Woolworth

    Sentiment
    • Negative
    Content
    • Product Availability
    Apr 06, 2024
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Sentiment Analysis (of 30 reviews)
-37 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Coles based on online reviews collected from Google Play. The analysis helps Retail Managers, Mobile Application Developers, User Experience Designers, Market Researchers, Digital Marketing Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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