User Frustrations with CIMB OCTO MY: Key Issues and Feedback
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CIMB OCTO MY User Feedback Analysis: In-Depth Insights

User Frustrations with CIMB OCTO MY: Key Issues and Feedback

The reviews for the 'CIMB OCTO MY' app reveal significant user frustration, particularly regarding login issues, frequent prompts for updates, and slow performance. Many users express disappointment, feeling that the app is less efficient than its predecessor, CIMB Clicks, and report problems with the secureTAC feature which hinders transaction completion. Complaints about bugs, crashes, and a lack of essential functionalities dominate the feedback. Although some users appreciate the app's design, the overall sentiment leans towards dissatisfaction, with calls for improvements and a return to the previous app. Users are concerned about the app's readiness and reliability, with many threatening to switch banks if issues persist.

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  • Banking Sector Analysts

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Custom Date - Oct 22, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Buggy, pending data loading

    I believed this app need more testing before release to public.

    Sentiment
    • Negative
    Content
    • App Performance Issues
    Oct 05, 2024
  • older version way more better

    always tell to update while its already updated

    Sentiment
    • Negative
    Content
    • Update Problems
    Oct 05, 2024
  • Update?

    Apps asked to update but no update button!

    Sentiment
    • Negative
    Content
    • Update Problems
    Oct 04, 2024
  • apps loading sooooo long

    apps lembab... loading lama sgt ... xtaw mau loading apa ... please upgrade

    Sentiment
    • Negative
    Content
    • App Performance Issues
    Oct 03, 2024
  • Very low

    Low service… so late

    Sentiment
    • Negative
    Content
    • App Performance Issues
    Oct 02, 2024
  • Lol

    Saja je suruh dw nk duit dri apps la tu

    Sentiment
    • Negative
    Content
    • User Experience Challenges
    Oct 02, 2024
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Sentiment Analysis (of 30 reviews)
-83 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for CIMB OCTO MY based on online reviews collected from App Store. The analysis helps Digital Product Managers, User Experience Designers, Mobile App Developers, Customer Service Executives, Banking Sector Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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