Choice Home Warranty: Mixed Customer Reviews Highlight Service and Claim Issues
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Choice Home Warranty Review Analysis: Unveiled

Choice Home Warranty: Mixed Customer Reviews Highlight Service and Claim Issues

Choice Home Warranty has received mixed reviews from customers. While some praise the knowledgeable technicians and prompt service, others express frustration over claim denials and issues with finding reliable technicians. Complaints include delays in service, disputes over coverage, and difficulties in getting refunds. Positive feedback highlights the company's responsiveness and fair dealings. Overall, customer experiences vary from highly satisfied to deeply disappointed.

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  • Customer Experience Managers
  • Product Managers in Home Warranty Companies
  • Market Research Analysts
  • Consumer Rights Advocates
  • Business Strategists in Service Industries

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Custom Date - Sep 08, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • EXCELLENT SERVICE

    Repair man was educated, well informed, very polite...Fixed my AC without any problems...

    Sentiment
    • Positive
    Content
    • Technician Service Quality
    Mar 14, 2024
  • When i spoke to Reuben he explained me…

    When i spoke to Reuben he explained me everything I asked about. It was straightforward discussion and made it simple for me to make on spot decision. Overall it was a easy process.

    Sentiment
    • Positive
    Content
    • Communication with Representatives
    Mar 14, 2024
  • Dania called me back when I asked her…

    Dania called me back when I asked her to. This was several times. She was easy to talk to and seems very knowledgeable.

    Sentiment
    • Positive
    Content
    • Communication with Representatives
    Mar 14, 2024
  • The senior plan with charges split into…

    The senior plan with charges split into payments that I can manage.

    Sentiment
    • Positive
    Content
    • Appointment Scheduling Convenience
    Mar 13, 2024
  • 3 years I paid CHW

    3 years I paid CNW, The first time I needed them they wouldn't pay for my furnace repair, for 3 weeks my wife and I sat in the cold waited for CHW to help, my wife was hospilized and died from Pneumonia,the average temperature was 14 degrees in the house, no company in the state would take the warranty, They are not recognized by the BBB. My wife and I is elderly and was snowed in, I hope no one will have to depend on a company like CHW.

    Sentiment
    • Negative
    Content
    • Coverage Disputes
    Mar 12, 2024
  • Claim for Refrigerator

    Claim for Refrigerator. Technician was knowledgeable, prompt and fixed the issue on the spot.

    Sentiment
    • Positive
    Content
    • Technician Service Quality
    Mar 12, 2024
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Sentiment Analysis (of 30 reviews)
55 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Choice Home Warranty  based on online reviews collected from Trustpilot. The analysis helps Customer Experience Managers, Product Managers in Home Warranty Companies, Market Research Analysts, Consumer Rights Advocates, Business Strategists in Service Industries to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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