Mixed Reviews: ChiliSleep Cube Sleep System Highlights Cooling Effect, Durability Concerns
ChiliSleep Cube Review Analysis: Insights & Buyer Feedback

Mixed Reviews: ChiliSleep Cube Sleep System Highlights Cooling Effect, Durability Concerns

The ChiliSleep Cube Sleep System receives mixed reviews, with users praising its cooling effect but expressing concerns about durability and customer service. Many users reported issues such as malfunctions, noise, leaks, and lack of cooling consistency. While some found the product comfortable and effective for hot sleepers, others faced early breakdowns, leading to disappointment due to the high price point.

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • I love this! Hot flashes wake me 6-8 times a night. Not any more. I sleep all night. Keeps me cool and comfortable all night. Worth every penny!!

    Sentiment
    • Positive
    Content
    • Cooling Performance
    Jun 05, 2024

  • Was a fairly easy to use system until out of the blue the connection tube's on both the matt side and the cube side both started leaking water.

    Sentiment
    • Negative
    Content
    • Durability and Longevity
    May 23, 2024

  • I had an ooler for 2 years and 9 month and of course, it died. Set it to lo and it shot up into the 70s. So I thought I would try this. Said it cooled to 55 but now I see it also says it cools to 60. I need it to cool into the 50s. So I’ll edit this review if something changes but at this point I’m super disappointed.

    Sentiment
    • None
    Content
    • Cooling Performance
    Apr 16, 2024

  • Bought two units. Had a loud humming sound coming and going while using after 18 months. Cleaned it. Reset it. Contacted mfg. Offered 25% discount to buy their latest product. Spent all of this money for a product that basically is useless after 18 months. It is so loud you can’t even sleep. Will not buy another product from this vendor.

    Sentiment
    • Negative
    Content
    • Durability and Longevity
    Mar 21, 2024

  • One side stopped working. We have tried to contact the seller and no response yet. It’s been over a week.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Jul 18, 2023

  • The cube started making a sound about 6 months in and I have followed all care instructions. I have tried and tried to get a hold of support via e-mail and phone call with no luck. When it worked it was great but now it will randomly start making a very loud sound and no one wants to be woken up to that...

    Sentiment
    • Negative
    Content
    • Noise Level
    Jun 21, 2023
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Sentiment Analysis (of 30 reviews)
-16 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for ChiliSleep Cube Sleep System - ME and WE Zones - Cooling and Heating Mattress Pad - Custom based on online reviews collected from Amazon. The analysis helps Product Managers, Customer Service Representatives, Marketing Specialists, Retail Buyers, Sleep Technology Innovators to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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