Chase Bank Customer Frustrations and Service Issues
  • 81 users bookmarked
  • Sources Trustpilot Reviews
  • Size Up to latest 1,000 reviews (Customizable)
Chase Bank Feedback Report: Deep Dive into Customer Sentiments

Chase Bank Customer Frustrations and Service Issues

Chase Bank customers have expressed frustration with poor customer service, account closures without valid reasons, unhelpful responses regarding fraud cases, and issues with accessing funds. Complaints include delays in resolving issues, lack of transparency in credit card offers, website usability problems, and difficulties in communication between departments. Despite some positive experiences, such as convenient online banking and ease of transfers, the overall sentiment is negative due to various service and account-related issues.

Best for
  • Banking Managers
  • Customer Service Directors
  • Financial Analysts
  • Marketing Strategists
  • Product Managers

Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel, PDF and PowerPoint exports.

Purchased users
21 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!
Preview

Here, you can see the limited preview of this report for only 40 reviews.

Export
Custom Date - Sep 08, 2024
Popular Phrases (of 30 reviews)
see all >>
Featured Content
see all >>
  • Great resources!

    Been very impressed with the resources that all of my Chase accounts provide me. Everything from mortgage to credit cards to private perks, it's been great.

    Sentiment
    • Positive
    Content
    • Branch Experience and Account Closure
    Apr 18, 2024
  • Customer services is the worst

    Customer services is simply a nightmare! I have been client of CHASE BANK for more than 12 years and it’s getting worse!

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Apr 17, 2024
  • Don't bank with Chase

    After so many years with Chase they closed my husband account with no explanation. Customer service was useless and rude. Plus they say are account is overdrawn which we know it's not. Chase are theifs. They are keeping a check we deposit and than close are account.

    Sentiment
    • Negative
    Content
    • Branch Experience and Account Closure
    Apr 16, 2024
  • Not impressed by new savings interest…

    Not impressed by new savings interest rate which you only get to if you had less than £500 in your account on given date. So basically penalising customers who choose to save more proactively. Bad service - I for one will be going elsewhere where I am appreciated 😡😡

    Sentiment
    • Negative
    Content
    • Interest Rates and Savings Accounts
    Apr 11, 2024
  • Chase is brutal when it comes to holds…

    Chase is brutal when it comes to holds on your account. If you live check to check do not get chase or you will destroy your credit and get evicted do to the amount of holds chase puts on their customers.

    Sentiment
    • Negative
    Content
    • Account Security and Fraud
    Apr 10, 2024
  • Chase bank is a fraud.

    Chase bank is a fraud.Don't fall victim for the sign on bonus.The branch in Rancho mission Viejo, is the biggest fraud. Do not do business with them.Stay away from the manager and incompetent personal banker. I have lost $2450 after I opened an account with them.

    Sentiment
    • Negative
    Content
    • Account Security and Fraud
    Mar 27, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-80 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
Send to your inbox!
Send to your inbox!

Have the complete report in your inbox with Excel, PDF and PowerPoint attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.

See a Sample Report Buy Now
One-time purchase without hidden or recurring costs!
"The most valuable form
of customer feedback"

Every purchase starts a new scraping process, so you can have a report containing the analysis of the most recent reviews. It's fast, it's easy, and it brings you the most valuable form of customer feedback.

Purchased users
21 users purchased a report in the last 24 hours.
See a Sample Report Purchase This Report from $18
One-time purchase without hidden or recurring costs!
Similar Reports
  1. Truist Customer Feedback Analysis: Essential Insights
    Trustpilot Reviews 75
  2. Comprehensive PNC Bank Customer Feedback Analysis
    Trustpilot Reviews 81
  3. Unlock Insights: Bank of America Customer Feedback Report
    Trustpilot Reviews 81
Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Chase  based on online reviews collected from Trustpilot. The analysis helps Banking Managers, Customer Service Directors, Financial Analysts, Marketing Strategists, Product Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by Trustpilot and is not associated with or supported by Trustpilot in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Trustpilot's terms of use, including copyright regulations, when utilizing the extracted review data.