Chase Bank Customer Frustrations and Service Issues
Chase Bank Feedback Report: Deep Dive into Customer Sentiments
Chase Bank customers have expressed frustration with poor customer service, account closures without valid reasons, unhelpful responses regarding fraud cases, and issues with accessing funds. Complaints include delays in resolving issues, lack of transparency in credit card offers, website usability problems, and difficulties in communication between departments. Despite some positive experiences, such as convenient online banking and ease of transfers, the overall sentiment is negative due to various service and account-related issues.
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Been very impressed with the resources that all of my Chase accounts provide me. Everything from mortgage to credit cards to private perks, it's been great.
Sentiment
Positive
Content
Branch Experience and Account Closure
Apr 18, 2024
Customer services is the worst
Customer services is simply a nightmare! I have been client of CHASE BANK for more than 12 years and it’s getting worse!
Sentiment
Negative
Content
Customer Service Experience
Apr 17, 2024
Don't bank with Chase
After so many years with Chase they closed my husband account with no explanation. Customer service was useless and rude. Plus they say are account is overdrawn which we know it's not. Chase are theifs. They are keeping a check we deposit and than close are account.
Sentiment
Negative
Content
Branch Experience and Account Closure
Apr 16, 2024
Not impressed by new savings interest…
Not impressed by new savings interest rate which you only get to if you had less than £500 in your account on given date. So basically penalising customers who choose to save more proactively. Bad service - I for one will be going elsewhere where I am appreciated 😡😡
Sentiment
Negative
Content
Interest Rates and Savings Accounts
Apr 11, 2024
Chase is brutal when it comes to holds…
Chase is brutal when it comes to holds on your account. If you live check to check do not get chase or you will destroy your credit and get evicted do to the amount of holds chase puts on their customers.
Sentiment
Negative
Content
Account Security and Fraud
Apr 10, 2024
Chase bank is a fraud.
Chase bank is a fraud.Don't fall victim for the sign on bonus.The branch in Rancho mission Viejo, is the biggest fraud. Do not do business with them.Stay away from the manager and incompetent personal banker. I have lost $2450 after I opened an account with them.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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