Chase Bank Customer Frustrations and Service Issues
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Chase Bank Feedback Report: Deep Dive into Customer Sentiments

Chase Bank Customer Frustrations and Service Issues

Chase Bank customers have expressed frustration with poor customer service, account closures without valid reasons, unhelpful responses regarding fraud cases, and issues with accessing funds. Complaints include delays in resolving issues, lack of transparency in credit card offers, website usability problems, and difficulties in communication between departments. Despite some positive experiences, such as convenient online banking and ease of transfers, the overall sentiment is negative due to various service and account-related issues.

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Custom Date - May 26, 2024
Featured Content
  • Great resources!

    Been very impressed with the resources that all of my Chase accounts provide me. Everything from mortgage to credit cards to private perks, it's been great.

    Sentiment
    • Positive
    Content
    • Branch Experience and Account Closure
    Apr 18, 2024
  • Customer services is the worst

    Customer services is simply a nightmare! I have been client of CHASE BANK for more than 12 years and it’s getting worse!

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Apr 17, 2024
  • Don't bank with Chase

    After so many years with Chase they closed my husband account with no explanation. Customer service was useless and rude. Plus they say are account is overdrawn which we know it's not. Chase are theifs. They are keeping a check we deposit and than close are account.

    Sentiment
    • Negative
    Content
    • Branch Experience and Account Closure
    Apr 16, 2024
  • Not impressed by new savings interest…

    Not impressed by new savings interest rate which you only get to if you had less than £500 in your account on given date. So basically penalising customers who choose to save more proactively. Bad service - I for one will be going elsewhere where I am appreciated 😡😡

    Sentiment
    • Negative
    Content
    • Interest Rates and Savings Accounts
    Apr 11, 2024
  • Chase is brutal when it comes to holds…

    Chase is brutal when it comes to holds on your account. If you live check to check do not get chase or you will destroy your credit and get evicted do to the amount of holds chase puts on their customers.

    Sentiment
    • Negative
    Content
    • Account Security and Fraud
    Apr 10, 2024
  • Chase bank is a fraud.

    Chase bank is a fraud.Don't fall victim for the sign on bonus.The branch in Rancho mission Viejo, is the biggest fraud. Do not do business with them.Stay away from the manager and incompetent personal banker. I have lost $2450 after I opened an account with them.

    Sentiment
    • Negative
    Content
    • Account Security and Fraud
    Mar 27, 2024
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Sentiment Analysis (of 30 reviews)
-80 Net Promoter
Score
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Chase  based on online reviews collected from Trustpilot. The analysis helps Banking Managers, Customer Service Directors, Financial Analysts, Marketing Strategists, Product Managers to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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