Critical Review of Cengage Read App: Unreadable Text, Constant Crashes, Missing Features
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Critical Review of Cengage Read App: Unreadable Text, Constant Crashes, Missing Features

Cengage Read App: Exclusive Customer Feedback Report

Cengage Read app faces severe criticism due to unreadable text, constant crashes, missing features like scrolling, and inadequate text-to-speech functionality. Users report frustrations with cut-off pages, glitchy behavior, lack of critical features like flashcards, difficulty navigating, and distorted voices. The app's outdated design, inability to display full pages, and lack of improvements have led to a highly dissatisfactory user experience.

Source: App Store Reviews of Cengage Read

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Customer Feedback Analysis of Cengage Read

Uncover the truth about Cengage Read's user experience with our in-depth analysis of customer feedback.

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Custom Date - Jan 11, 2025
Popular Phrases (limited preview)
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  • It simply doesn’t work

    The app only allows you to read a paragraph on each page. You can scroll like you would normally do in any other reader. The app is just a joke! Use the website instead.

    Sentiment
    • Negative
    Content
    • Scrolling and Navigation Problems
    Feb 07, 2024
  • Words cut off

    This should be an easy fix. Cannot even read to full text.

    Sentiment
    • Negative
    Content
    • Text Display and Readability
    Feb 04, 2024
  • The worst app.

    I can’t believe they have the audacity to say “It’s better in the Cengage App! Try it”.
    Unbelievably bad.

    Sentiment
    • Negative
    Content
    • Overall User Experience and App Design
    Jan 24, 2024
  • Forced Use Of Terrible App

    The fact this reader still hasn’t been fixed at all. Lucky you have a reliable captive consumer base.

    Sentiment
    • Negative
    Content
    • Overall User Experience and App Design
    Jan 09, 2024
  • Great App!

    Allows me to access my class work whenever I don’t have time or space to get my computer out. Overall good experience!

    Sentiment
    • Positive
    Content
    • Functionality Issues and Crashes
    Jan 09, 2024
  • Meh

    This app only works part of the time. And if you post a bad review they remove it.

    Sentiment
    • Negative
    Content
    • Functionality Issues and Crashes
    Dec 03, 2023
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Sentiment Analysis (limited preview)
-86 Net Promoter
Score
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Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Cengage Read based on online reviews collected from App Store. The analysis helps App Developers, User Experience Designers, Product Managers, Educational Technology Specialists, Market Researchers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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