Catawiki: Mixed User Experiences Highlight Need for Improved Support
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Catawiki: Mixed User Experiences Highlight Need for Improved Support

Catawiki Review Analysis: Unveiling Customer Insights

Catawiki has received mixed reviews from users. Many express satisfaction with the quality of items and the professional handling of transactions, highlighting good communication and prompt delivery. However, some users report significant issues with unreliable sellers and inadequate customer service. Complaints include unresolved disputes regarding item authenticity and delays in responses to inquiries. The platform is praised for its collection of unique items but criticized for potential buyer risks, particularly concerning misleading descriptions or fraudulent listings. Overall, while there are commendable aspects of the service, several users urge for improvements in customer support and seller verification processes to enhance user trust.

Source: Trustpilot Reviews of Catawiki 

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Customer Feedback Analysis of Catawiki 

Uncover insights from Catawiki user reviews with our detailed analysis report. Ideal for improving customer experience.

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Custom Date - Dec 04, 2024
Popular Phrases (limited preview)
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Featured Content
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  • Item as shown and described

    Item as shown and described, Delivered in the promised time.

    Sentiment
    • Positive
    Content
    • Positive Buying Experience
    Nov 04, 2024
  • Super bien emballé et envoi rapide tout…

    Super bien emball茅 et envoi rapide tout ok 脿 recommander

    Sentiment
    • Positive
    Content
    • Shipping and Packaging
    Nov 04, 2024
  • Magas szint és precíz

    Magas szint 茅s prec铆z, megb铆zhat贸 le铆r谩sok.Ritka az ilyen c茅g manaps谩g.

    Sentiment
    • Positive
    Content
    • Positive Buying Experience
    Nov 03, 2024
  • Verlässliche Abwicklung.

    Verl盲ssliche Abwicklung.

    Sentiment
    • Positive
    Content
    • Trust and Reliability
    Nov 03, 2024
  • I bought a beautiful Megalodon tooth…

    I bought a beautiful Megalodon tooth and communication about shipment was good

    Sentiment
    • Positive
    Content
    • Positive Buying Experience
    Nov 03, 2024
  • Goed geregeld alles

    Goed geregeld alles

    Sentiment
    • Positive
    Content
    • Positive Buying Experience
    Nov 03, 2024
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Sentiment Analysis (limited preview)
63 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Catawiki  based on online reviews collected from Trustpilot. The analysis helps Marketplace Managers, Customer Service Directors, E-commerce Analysts, Product Managers, Brand Reputation Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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