Capitol Hill Hotel: Central Location and Spacious Rooms with Service Concerns
Capitol Hill Hotel Review Analysis: Insights for Improvement

Capitol Hill Hotel: Central Location and Spacious Rooms with Service Concerns

200 C St SE, Washington, DC 20003, United States

Capitol Hill Hotel offers a mix of positive and negative feedback. Guests appreciate its central location, spacious rooms, friendly staff, and amenities like the gym and breakfast. However, there are concerns about room temperature control, housekeeping issues, and service inconsistencies. The hotel's proximity to key attractions like the Capitol, safety measures, and walkability score well. Suggestions for improvement include enhancing breakfast quality, maintenance, and overall service efficiency.

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Popular Phrases (of 30 reviews)
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  • Location location location. Typical American hotel chain breakfast but otherwise excellent service, nice rooms and great location for visiting DC. And inly 100 meters from a main Metro station

    Sentiment
    • Positive
    Content
    • Location and Walkability

  • Rooms: Clean, comfortable and well serviced.Walkability: 20 min walk from main attractions.Food & drinks: Reasonable breakfast, hot and cold.

    Sentiment
    • Positive
    Content
    • Rooms and Amenities

  • Spacious rooms, nice staff especially at the front desk, excellent location. The breakfast could be more variable.Nearby activities: Situated next to the US Capitol and the Congress Library.

    Sentiment
    • Positive
    Content
    • Breakfast Quality

  • المكان هادء ومريح والخدمات رائعه

    Sentiment
    • Positive
    Content
    • Rooms and Amenities

  • A comfortable and conveniently located hotel offering a pleasant stay in the Capitol Hill area. The rooms are cozy, and the staff provides friendly and accommodating service.

    Sentiment
    • Negative
    Content
    • Location and Walkability

  • Fantastic hotel with an extremely friendly and accommodating staff. We stayed in 2 different rooms and loved each of them.

    Sentiment
    • Positive
    Content
    • Staff and Service
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Sentiment Analysis (of 30 reviews)
64 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Capitol Hill Hotel based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Trainers, Hospitality Consultants, Marketing Professionals, Travel Industry Analysts to discover insights into what people love, dislike, and need.

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