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Capital One App and Service Reviews

Capital One App and Service Reviews

30 reviews between May 23, 2023 and May 25, 2023.

Customers praise Capital One's user-friendly app, security features, and customer service. However, some have had issues with the app's verification process and restrictions on account activity. Capital One also receives criticism for taking money from accounts without notification. Many users appreciate Capital One's opportunities to rebuild credit and earn rewards.

‎Capital One Mobile
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  • Ease of Use + Excellent supports

    Cool apps and terrific continued consistent service support help. Love you Cap One!

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 25, 2023
  • The nasa

    And then you get a free ride and I will get a fly free

    Sentiment
    • Positive
    Content
    • Pricing
    May 25, 2023
  • Easy to use!

    App is pretty user friendly. No issues yet.

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 25, 2023
  • Happy member

    Wow! Time flies, been a very grateful member of capital for quite awhile. Glad I joined
    Kudos!

    Sentiment
    • Positive
    Content
    • Others
    May 25, 2023
  • Awesome

    Love the security of the app and the alerts, it keeps me updated & it’s so easy to use.

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 25, 2023
    • Fantastic App

      awesome user experience UI

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 24, 2023
    • Useless for a month!?!?

      Opened a new Capital One account to replace a credit union account and get decent interest again. Looking forward to being able to manage account online.

      After doing the whole set up thing, I find that I can’t use the app for anything besides looking at my account because they can’t verify my mobile phone on my 10+ year Verizon account. I got an error message with a slew of things that might be wrong. Fast forward past an hour of sleuthing and trying to get through to a person on their horrible phone bot, and they tell me that I won’t be able to use the app which doesn’t happen until sometime around a month, but no promises as to when. They promise this is their normal procedure! So, I have a bank account but no way to use it. Phone svc is a joke. The nearest physical location is not close AND has terrible reviews.

      Looking elsewhere. Save yourself a hassle and skip Capital One.

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 24, 2023
    • Caution

      Trash bank that will steal your money

      Sentiment
      • Negative
      Content
      • Others
      May 24, 2023
    • Good

      I would give 5 stars but you still haven’t upgraded my secured card so I’m going to give 4 stars.

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 24, 2023
    • Verification code issue

      For some reason while in the app I’m prompted twice to provide the 6 digit verification code. I received the first code fine, but the second code stalled. I even asked to resend the code I didn’t received that either. Now needlesss to say I have spent a few days trying to help myself. Capital one and Apple SUPPORT, have been GREAT in trying to help me. So in short you can only imagine the exasperated trouble shooting efforts that have been done to no avail. I would like to enjoy being able to use the zelle feature but am no longer able to use do to this verification code thingy!! PLEASE HELP ME!

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 24, 2023
    • Sign In

      I don’t like having to use a 6 digit code to sign in to my account each time and is very cumbersome…….why is this necessary?

      Sentiment
      • Negative
      Content
      • Features and Usability
      May 24, 2023
    • Easy to use

      Prompt, always on alert, easy to navigate.

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 24, 2023
    • Amazing app

      Great and very asscesable

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 24, 2023
    • They steal your money.

      If you use this account watch your money and keep track of it because they will slowly take money out of your account without letting you know. I would not recommend them.

      Sentiment
      • Negative
      Content
      • Others
      May 24, 2023
    • Issues

      Just signed on recently, and having a lot of trouble trying just pay my bill. Not user friendly

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 24, 2023
    • Great App

      I enjoy Capitol One and the Shopping App earning cash back! Will be recommending this to others!

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 24, 2023
    • Thankful

      I’m so thankful that the door with the opportunity was here to start my credit life after so many years of being out of America. I left and never thought I would return and was wondering who would open the door for me to have a credit card. When I was told Capital One start people out with no credit I got online immediately and join. The opportunity of joining was so easy. It is so great to be Capitol One member. Thank you Capitol One… You all turned me down on my Business Card. But I’m still thankful for the other 2 Capitol One cards.
      Thank you Capitol One
      Justin

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 24, 2023
    • Great way to keep up

      1000000 happy

      Sentiment
      • Positive
      Content
      • Others
      May 24, 2023
    • A great way to build your credit

      I’m enjoying this service……the only thing I don’t like is when I pay my entire bill early multiple times throughout the month my account becomes restricted because of unusual activities…..almost like it’s a crime of impossible for someone to pay in full on time

      Sentiment
      • Positive
      Content
      • Technical Issues
      May 24, 2023
    • Review

      Good

      Sentiment
      • Positive
      Content
      • Others
      May 24, 2023
    • Great fraud department

      Great advance notification strange activities .
      Thanks Cap1

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 24, 2023
    • Nice

      Thank you capital one to approved me.

      Sentiment
      • Positive
      Content
      • Others
      May 24, 2023
    • Perfect

      No problems with app

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 24, 2023
    • Unable to access Zelle

      Why can’t I access Zelle through the mobile app? That’s dumb asl

      Sentiment
      • Negative
      Content
      • Features and Usability
      May 24, 2023
    • Thank you guys

      I appreciate the chance you have given me to try and rebuild my credit from bad to good.

      Sentiment
      • Positive
      Content
      • Others
      May 24, 2023
    • Requests-

      Why do you have to ask about income and employment? I pay my bill in full, on time, every month. That’s what you need to know!

      Plus I could not go to my online account until I agreed to have you share my info. Horrible!!

      Sentiment
      • Negative
      Content
      • Others
      May 24, 2023
    • Ther a good

      I LIKED

      Sentiment
      • Positive
      Content
      • Others
      May 24, 2023
    • Review

      Customer service is excellent Maureen in particular

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 23, 2023
    • Takes forever to transfer money

      I opened this checking account because it has really good perks when traveling. However, it does take almost a week to complete a transfer! I had lost my Chase debit card andase a transfer to this account so I can use it for the mean time, but it was of no help.
      I found my Chase debit card and the money is still not available 😐
      It would be great if it didn’t take forever to make the money available!

      Sentiment
      • Positive
      Content
      • Technical Issues
      May 23, 2023
    • I ❤️Capital One!

      Love the online experience!

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 23, 2023

Sentiment Analysis

  • Positive(22)
    73%
  • Negative(8)
    27%
  • None(0)
    0%
46 Net Promoter
Score

Popular Topics

  • Features and Usability(15)
    50%
  • Others(9)
    30%
  • Technical Issues(5)
    17%
  • Pricing(1)
    3%

Languages

  • English(30)
    100%

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