Unlock Insights with Capital One App & Service Review Report
Customers praise Capital One's user-friendly app, security features, and customer service. However, some have had issues with the app's verification process and restrictions on account activity. Capital One also receives criticism for taking money from accounts without notification. Many users appreciate Capital One's opportunities to rebuild credit and earn rewards.
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Cool apps and terrific continued consistent service support help. Love you Cap One!
Sentiment
Positive
Content
Customer Service Praise
May 25, 2023
They steal your money.
If you use this account watch your money and keep track of it because they will slowly take money out of your account without letting you know. I would not recommend them.
Sentiment
Negative
Content
Payment Restrictions and Unusual Activities
May 24, 2023
A great way to build your credit
I’m enjoying this service……the only thing I don’t like is when I pay my entire bill early multiple times throughout the month my account becomes restricted because of unusual activities…..almost like it’s a crime of impossible for someone to pay in full on time
Sentiment
Positive
Content
Payment Restrictions and Unusual Activities
May 24, 2023
Great fraud department
Great advance notification strange activities . Thanks Cap1
Sentiment
Positive
Content
Account Security and Alerts
May 24, 2023
Unable to access Zelle
Why can’t I access Zelle through the mobile app? That’s dumb asl
Sentiment
Negative
Content
Mobile App Functionality Issues
May 24, 2023
Requests-
Why do you have to ask about income and employment? I pay my bill in full, on time, every month. That’s what you need to know!
Plus I could not go to my online account until I agreed to have you share my info. Horrible!!
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Frequently Asked Questions About Customer Feedback Analysis Reports
What is this report?
This page displays purchase options and a preview of the customer feedback analysis report for Capital One Mobile based on online reviews collected from App Store. The analysis helps Financial Analysts, Customer Experience Managers, Product Managers, Banking Executives, Digital Marketers to discover insights into what people love, dislike, and need.
What does this report offer?
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Introduction
A complete report has a layout with an executive summary and navigation options.
Overview
This page gives you the summaries and sentiment analysis of automatically clustered topics.
Content Analysis (1/2)
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Content Analysis (2/2)
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Buyer Personas
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SWOT Analysis
Learn your product or service's strengths, weaknesses, opportunities and threats.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
See how your data is clustered under different themes, with summaries of the data within each theme.
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Understanding customer reviews with a holistic point of view matters. Right now, you're only viewing the analysis of 30 reviews. Purchase this report to view all and benefit these features:
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Summaries
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